Junior Field Support Specialist - 5 Month Onsite Contract - Must Reside in Raleigh Area - 746196

Job Overview

We are seeking a motivated and detail-oriented Junior Field Support Specialist to join our team on a 5-month onsite contract basis. This role is essential for providing high-quality onsite support across various IT services, utilizing established ITIL service management processes.

Key Responsibilities

• Deliver onsite support by implementing ITIL service processes including change, incident, release, and configuration management.
• Execute new releases of service components within the operational environment.
• Manage moves, adds, and modifications to service components, ensuring seamless transitions.
• Investigate, diagnose, and resolve incidents and problems related to network infrastructure including routers, firewalls, switches, gateways, and cabling.
• Conduct site surveys, assessments, and maintain accurate physical inventories.
• Collaborate with analysts and specialists to troubleshoot and resolve technical issues.
• Install new equipment and infrastructure, which may involve cabling, switches, VOIP, and routers.
• Ensure the availability of necessary equipment prior to site visits, including tools and hardware.
• Engage with vendors for assistance with equipment implementations.
• Maintain standard approved IOS configurations and make necessary hardware adjustments.
• Oversee data management and inventory control documentation.
• Support the management of equipment storage locations and assigned vehicles.
  
  

Required Skills

• Familiarity with ITIL service processes and best practices.
• Proficient in troubleshooting and resolving issues related to network components such as routers and firewalls.
• Strong data management and inventory control skills.
• Ability to perform physical inventories and site assessments.
• Excellent communication and collaboration abilities.
• Familiarity with the NSWAN database and Remedy Asset database is advantageous.
  
  

Qualifications

• Experience in IT support or related fields.
• A solid background in network infrastructure management is preferred.
• Familiarity with ITIL processes is essential.
  
  

This position offers a unique opportunity to engage with various technologies, contributing to your professional development within a supportive environment. Join us in making a significant impact while expanding your skills and advancing your career.

Employment Type: Contractor