What are the responsibilities and job description for the Onsite Desktop Support Specialist - 1 Year Contract - Rocky Mount NC position at FairPoint Communications?
Job Overview
Join the North Carolina Department of Information Technology - Transportation (NCDIT-Transportation) as an Expert Specialist for a 1-year onsite contract based in Rocky Mount, NC. This pivotal role involves collaboration with the Client Services Team, leveraging your technical acumen and understanding of business needs to assess and prioritize IT incident and problem service desk tickets. We are seeking a dedicated professional who can foster positive customer relations while mentoring colleagues, ensuring satisfaction and success across the organization.
Key Responsibilities
This position provides a unique opportunity for professional advancement through exposure to various technical challenges, collaborative work across teams, and leadership in project management initiatives.
Company Culture And Values
Our organization values a collaborative work environment that champions proactive customer service and teamwork. The commitment to mentorship fosters a culture of continuous improvement and client satisfaction.
Networking And Professional Opportunities
Engage in a supportive professional network that values skill development and collaboration, enhancing your career trajectory within the IT field.
Employment Type: Contractor
Join the North Carolina Department of Information Technology - Transportation (NCDIT-Transportation) as an Expert Specialist for a 1-year onsite contract based in Rocky Mount, NC. This pivotal role involves collaboration with the Client Services Team, leveraging your technical acumen and understanding of business needs to assess and prioritize IT incident and problem service desk tickets. We are seeking a dedicated professional who can foster positive customer relations while mentoring colleagues, ensuring satisfaction and success across the organization.
Key Responsibilities
- Evaluate and prioritize IT incident and service desk tickets based on business impact.
- Promote and enhance positive relationships with customers while mentoring team members.
- Take ownership of customer challenges with a sense of urgency, providing timely status updates.
- Utilize extensive technical knowledge to assist fellow technicians in resolving complex issues.
- Install and configure new computers, deploy relevant software, and manage user data migration.
- Stay updated on emerging technology trends, offering technical solutions to current and future challenges.
- Collaborate with Data Center Operations and application development teams to troubleshoot issues and provide technical detail.
- Lead project initiatives and provide regular status updates to management.
- Create and uphold comprehensive documentation for all operational processes and standards.
- Implement and adhere to IT security policies, safeguarding data against unauthorized access.
- Proficient in computer hardware, software, peripherals, and networking protocols.
- Strong problem-solving abilities and effective communication skills.
- Capacity to lead projects and integrate team strengths for success.
- Excellent documentation skills for operational standards and procedures.
- Familiarity with IT security policies and practices.
- Extensive experience in IT support or technical services, preferably with a customer-facing background.
- Proven leadership abilities in project management and mentoring.
- IT-related degree or certification is preferred.
This position provides a unique opportunity for professional advancement through exposure to various technical challenges, collaborative work across teams, and leadership in project management initiatives.
Company Culture And Values
Our organization values a collaborative work environment that champions proactive customer service and teamwork. The commitment to mentorship fosters a culture of continuous improvement and client satisfaction.
Networking And Professional Opportunities
Engage in a supportive professional network that values skill development and collaboration, enhancing your career trajectory within the IT field.
Employment Type: Contractor
