What are the responsibilities and job description for the REMOTE Contract - 4 Month Desktop Support position at FairPoint Communications?
Job Overview
The North Carolina Administrative Office of the Courts (NCAOC) is actively seeking a motivated IT Help Desk Specialist to provide essential first-level support to end users, with a primary focus on password resets. This remote contract position is crucial for fostering strong customer relationships and improving user experiences within a diverse community.
Key Responsibilities
This role offers a unique opportunity to develop your skills and advance your career within the NCAOC, a respected institution known for its commitment to professional development and excellence in service delivery.
Company Culture And Values
At NCAOC, we value diversity, collaboration, and a customer-centric approach. Our team is dedicated to providing high-quality support to judicial personnel, promoting a positive and inclusive work environment.
Networking And Professional Opportunities
Join our professional network and engage with experienced IT specialists and judicial personnel, enhancing your skills while contributing to meaningful work.
Compensation And Benefits
The North Carolina Administrative Office of the Courts (NCAOC) is actively seeking a motivated IT Help Desk Specialist to provide essential first-level support to end users, with a primary focus on password resets. This remote contract position is crucial for fostering strong customer relationships and improving user experiences within a diverse community.
Key Responsibilities
- Respond to inquiries and requests for password assistance through telephone and electronic communication.
- Diagnose problems, categorize issues, prioritize tasks, troubleshoot effectively, and provide guidance to end-users.
- Collaborate with fellow Help Desk team members to resolve complex issues, ensuring adherence to Service Level Agreements (SLA).
- Maintain a high standard of customer service while working within a Microsoft Windows micro computing environment.
- Proficient knowledge of Microsoft Windows 10 operating system.
- Familiarity with the Office 365 suite.
- Understanding of ticketing system software.
- Strong analytical skills for diagnosing user-related issues.
- Basic computer literacy to assist users effectively.
- Excellent communication skills, both verbal and written.
- High school diploma or equivalent is required.
- A minimum of one (1) year of customer service-related experience, or an equivalent combination of education and experience.
This role offers a unique opportunity to develop your skills and advance your career within the NCAOC, a respected institution known for its commitment to professional development and excellence in service delivery.
Company Culture And Values
At NCAOC, we value diversity, collaboration, and a customer-centric approach. Our team is dedicated to providing high-quality support to judicial personnel, promoting a positive and inclusive work environment.
Networking And Professional Opportunities
Join our professional network and engage with experienced IT specialists and judicial personnel, enhancing your skills while contributing to meaningful work.
Compensation And Benefits
- Competitive W-2 pay rate of $25 per hour.
- Full-time employment with a schedule of Monday - Friday from 7:30 AM to 4:30 PM.
- 100% remote work opportunity available after training is completed.
Salary : $25
