What are the responsibilities and job description for the Remote Technical Writer/IT e Trainer (ITIL) - 1 Year Contract in Raleigh, NC position at FairPoint Communications?
Job Overview
We are looking for two highly skilled IT e-Trainers/Technical Writers to join our team on a 12-month remote contract. This role plays a crucial part in the design, development, and implementation of comprehensive policies, procedures, and training materials that support our IT staff in mastering the Software Development Life Cycle and adopting ITIL v3 principles.
Key Responsibilities
This position offers the potential for significant professional development by engaging in impactful projects that directly enhance the capabilities of IT staff. Candidates will have the opportunity to expand their skill set in technical writing and e-learning development while contributing to the transformation of IT processes.
Compensation And Benefits
This role is an excellent opportunity for individuals passionate about technical writing and IT process improvement. You will contribute to the development of training materials that have a meaningful impact on the organization while working in a collaborative and adaptable environment.
Employment Type: Contractor
We are looking for two highly skilled IT e-Trainers/Technical Writers to join our team on a 12-month remote contract. This role plays a crucial part in the design, development, and implementation of comprehensive policies, procedures, and training materials that support our IT staff in mastering the Software Development Life Cycle and adopting ITIL v3 principles.
Key Responsibilities
- Collaborate with the IT Business Transformation Analyst to create effective documentation and training resources.
- Design and develop policies and procedures that align with best practices in the IT industry.
- Create and maintain up-to-date training materials, ensuring their relevance and accuracy.
- Develop e-learning modules that facilitate seamless knowledge transfer.
- Engage directly with IT staff to assess their training needs and refine instructional materials.
- Support the onboarding process for new IT employees by providing essential training resources.
- Exceptional writing and technical expertise, with the ability to convey complex information clearly to both technical and non-technical audiences.
- Proficient understanding of English language structure, grammar, and composition rules.
- Strong analytical abilities to evaluate information and extract critical insights.
- Solid time management skills, ensuring timely delivery of training materials.
- Familiarity with technology-related terminology and concepts.
- Demonstrated experience in developing policies and training content, as well as using workplace e-learning tools and Microsoft Word.
- ITIL knowledge or certification is essential.
- Experience with Articulate for e-learning development is highly desirable.
- A minimum of 7 years' experience in technical writing or related fields is required.
- Proven history of developing training materials and documentation in the IT sector.
This position offers the potential for significant professional development by engaging in impactful projects that directly enhance the capabilities of IT staff. Candidates will have the opportunity to expand their skill set in technical writing and e-learning development while contributing to the transformation of IT processes.
Compensation And Benefits
- Competitive W-2 rate of up to $40/hour.
- Flexible remote work environment, promoting work-life balance.
This role is an excellent opportunity for individuals passionate about technical writing and IT process improvement. You will contribute to the development of training materials that have a meaningful impact on the organization while working in a collaborative and adaptable environment.
Employment Type: Contractor
Salary : $40
