What are the responsibilities and job description for the Support Specialist Desk - On-Site - 1 Year Contract - Raleigh NC Area - 742588 position at FairPoint Communications?
Job Overview
The North Carolina Department of Information Technology (NCDIT) - Transportation is in search of a dedicated Desk Top Support Specialist for a one-year on-site contract position. This role is ideal for individuals residing in the Raleigh, NC area, and emphasizes the importance of technical acumen and a customer-centric approach within the Client Services Team.
Key Responsibilities
This role offers significant prospects for professional development, including the chance to lead projects, shape documentation standards, and collaborate across various departments, thereby enhancing one’s career trajectory within the organization.
Company Culture And Values
NCDIT-Transportation fosters a collaborative work environment that values technical expertise and a commitment to client satisfaction. Team members are encouraged to engage proactively, learn continuously, and mentor one another, contributing to both personal and organizational success.
Compensation And Benefits
Employment Type: Contractor
The North Carolina Department of Information Technology (NCDIT) - Transportation is in search of a dedicated Desk Top Support Specialist for a one-year on-site contract position. This role is ideal for individuals residing in the Raleigh, NC area, and emphasizes the importance of technical acumen and a customer-centric approach within the Client Services Team.
Key Responsibilities
- Evaluate and prioritize IT incident and problem service desk tickets based on business impact.
- Cultivate positive relationships with customers while providing mentorship to team members, ensuring a high level of client satisfaction.
- Assume ownership of customer issues, demonstrating urgency in their resolution and providing timely updates to the customer base.
- Maintain and enhance documentation of processes and procedures to support operational standards and service commitments.
- Collaborate with various technical teams to resolve complex issues, including application development and network infrastructure.
- Stay current with technology trends and make informed suggestions for technical solutions to enhance organizational efficiency.
- Expertise in computer hardware, software, peripherals, and networking protocols.
- Strong problem-solving capabilities for addressing intricate technical issues.
- Proficiency in installing, configuring, and deploying computers, printers, and software applications.
- Familiarity with user data management and profile migration processes.
- Understanding of IT security policies and the ability to implement data protection measures.
- Leadership skills for project management and team coordination.
- Excellent communication skills for effective interaction with customers and colleagues.
- Proven experience in a technical support or specialist role, ideally within a customer service context.
- A solid background in IT security and adherence to relevant policies.
- Experience in leading projects and managing teams to drive successful outcomes.
- Capability to develop and maintain comprehensive operational documentation.
This role offers significant prospects for professional development, including the chance to lead projects, shape documentation standards, and collaborate across various departments, thereby enhancing one’s career trajectory within the organization.
Company Culture And Values
NCDIT-Transportation fosters a collaborative work environment that values technical expertise and a commitment to client satisfaction. Team members are encouraged to engage proactively, learn continuously, and mentor one another, contributing to both personal and organizational success.
Compensation And Benefits
- W-2 Rate: up to $40/hour
Employment Type: Contractor
Salary : $40
