On-Site Desktop Support Contract - 1 Year - Raleigh, NC - 740576

Job Overview

We are seeking a dedicated Desktop Support Technician to join our team on an on-site contract basis for one year. This role is critical in delivering exceptional desktop support to 14 agencies that rely on our services. The successful candidate will be based in Raleigh, NC, and will take on hands-on responsibilities to ensure seamless technical operations.

Key Responsibilities

• Provide comprehensive technical assistance and support to end users across various hardware, software, and system issues.
• Engage in direct, hands-on technical support and guidance for both business and technical users.
• Conduct remote support activities including troubleshooting, software installations, and process improvement initiatives.
• Perform on-site tasks such as PC replacements, imaging, asset inventories, and PC hookups.
  
  

Required Skills

• Proven ability to work independently with minimal supervision.
• Capacity to offer limited leadership and guidance to peers.
• Experience managing projects of medium complexity within the desktop support domain.
• Familiarity with industry standards and best practices in technical support.
  
  

Qualifications

• Previous experience in desktop support or a related field is highly desirable.
• Strong troubleshooting and problem-solving skills.
• Proficiency in PC replacements and imaging tasks.
• Knowledge of asset management practices is advantageous.
  
  

Career Growth Opportunities

This position not only allows you to enhance your technical skills but also provides opportunities for career advancement within a reputable organization committed to the professional development of its employees. As part of our team, you will have access to valuable networking and skill-building opportunities.

Company Culture And Values

At our organization, we pride ourselves on fostering a collaborative and inclusive work environment. We are dedicated to providing a supportive atmosphere where diversity is celebrated, and every team member has the opportunity to thrive.

Compensation And Benefits

• Competitive W-2 hourly rate of up to $38.
• On-site work requirement to facilitate effective support and collaboration.
  
  

Join us in ensuring that essential services are upheld for the citizens of North Carolina while advancing your career in a dynamic and supportive setting.

Employment Type: Contractor