What are the responsibilities and job description for the Technical Writer/IT Trainer (ITIL) - 1 Year Remote Contract - Raleigh, NC position at FairPoint Communications?
Job Overview
We are seeking two experienced IT e-Trainers/Technical Writers specializing in ITIL to join our remote team on a 12-month contract. This position is critical in supporting the IT Business Transformation Analyst by developing comprehensive policies, procedures, and training materials tailored for our Information Technology staff, with a specific focus on the Software Development Life Cycle and ITIL v3 methodologies.
Key Responsibilities
Joining our team offers you the chance to contribute significantly to the IT transformation process while enhancing your professional skills. This role provides valuable experience that can propel your career forward in the dynamic field of IT training and technical writing.
Company Culture And Values
We pride ourselves on fostering a collaborative and inclusive work environment where innovation and professional growth are encouraged. Our commitment to diversity and excellence ensures that all team members are valued and empowered.
Networking And Professional Opportunities
In this role, you will have the opportunity to build a robust professional network through collaboration with IT experts and industry leaders, enabling you to expand your knowledge and career prospects.
Compensation And Benefits
We are seeking two experienced IT e-Trainers/Technical Writers specializing in ITIL to join our remote team on a 12-month contract. This position is critical in supporting the IT Business Transformation Analyst by developing comprehensive policies, procedures, and training materials tailored for our Information Technology staff, with a specific focus on the Software Development Life Cycle and ITIL v3 methodologies.
Key Responsibilities
- Collaborate with IT staff to identify training needs and develop effective instructional materials.
- Design and maintain training resources, ensuring they are up-to-date and relevant.
- Create engaging e-learning modules to enhance the skillset of IT personnel.
- Support the implementation of policies and procedures related to IT operations.
- Exceptional writing skills combined with a strong technical understanding.
- Proficient in both verbal and written communication to convey complex information clearly.
- Thorough knowledge of the English language, including grammar and composition principles.
- Ability to analyze and extract pertinent information from extensive data sets.
- Strong analytical skills to address challenges logically and effectively.
- Good time management skills to meet deadlines consistently.
- Familiarity with technology-related terminology and concepts.
- Proven experience in developing policies, procedures, and training programs.
- Competence in utilizing workplace e-learning tools and Microsoft Word.
- ITIL knowledge or certification is essential.
- Minimum of 7 years of relevant experience is preferred.
- Experience in using Articulate for e-learning development is an asset.
- Strong background in technical writing and training program development is required.
- A degree in a related field is preferred but not mandatory.
Joining our team offers you the chance to contribute significantly to the IT transformation process while enhancing your professional skills. This role provides valuable experience that can propel your career forward in the dynamic field of IT training and technical writing.
Company Culture And Values
We pride ourselves on fostering a collaborative and inclusive work environment where innovation and professional growth are encouraged. Our commitment to diversity and excellence ensures that all team members are valued and empowered.
Networking And Professional Opportunities
In this role, you will have the opportunity to build a robust professional network through collaboration with IT experts and industry leaders, enabling you to expand your knowledge and career prospects.
Compensation And Benefits
- W-2 Rate of up to $40/hour.
- Flexible remote work arrangement.
- Opportunities for professional development and skill enhancement.
Salary : $40
