What are the responsibilities and job description for the Account Support Associate - Laboratory position at Fairview Health Services?
Fairview is looking for an Account Support Associate to support the M-Health Fairview Reference Laboratories (MRL). This is a fulltime, Day shift opening, with no weekend requirement.
Provides client and sales support as requested by MRL Client Management, Billing and Consulting teams and is responsible for assisting in educating MRL clients of MRL contractual processes and laboratory practices.
Responsibilities Job Description
The Account Support Associate provides client and sales support to internal and external customers. This position educates clients on different opportunities, including, Lab ordering practices and billing needs.
Job Expectations:
- Assists billing team on billing work queues and support billing needs.
- Collaborate with the MRL Billing Team/Business Management team to assess billing aging.
- Maintains Long Term Care service contacts for the resident validation billing program and other billing related functions.
- Provides client and sales support.
- Education support partner on lab supplies, test directories and online billing.
- Overall partnership of MRL Outreach client to reference laboratory.
- Basic ability to use a computer and applications that are associated with performing basic work tasks (navigate in Windows, Outlook, epic EHR, etc.).
- Develop effective rapport with customers, co- workers, or families, actively listening to develop a positive connection.
- Ability to organize and express information and ideas in written form to individuals as well as groups. Construct messages that are clear and convincing.
- Demonstrates behavior consistent with the standards, scope of practice, ethics, and characteristics of a licensed professional.
- Maintains knowledge of, and complies with, all relevant laws, regulations, policies, procedures, and standards.
- Other duties as assigned.
Qualifications
Required
Education
- High School graduate or equivalent
Experience
- 5 years’ experience in a clinical laboratory with a client support focus; -OR-
- 5 years’ experience as a medical assistant in a clinical setting with a client/patient support focus; -OR-
- 1 year experience if background is Medical Laboratory Technician (MLT) or Medical Laboratory Scientist (MLS).
Preferred
Education
Completion of Medical Laboratory Technician (MLT) or Medical Laboratory Scientist (MLS) program.
License/Certification/Registration
Possess Department of Health and Human Services (HHS) approved laboratory certification.
ASCP, ASCPi, AMT, or AAB – MLS, MLT
Additional Requirements:
General knowledge of laboratory procedures, techniques, and instruments.
EEO Statement
EEO/AA Employer/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status
Benefit Overview
Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: https://www.fairview.org/careers/benefits/noncontract
Compensation Disclaimer
An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical.
