Application Analyst - Epic Analyst

 Fairview Health Services is looking for a driven Application Analyst with experince working in Epic to join our IT team.  This is a full time - 80 hours every two weeks- benefit eligable position. Some of the benefits we offer at Fairview include medical insurance - as low as $0, dental insurance - also a $0 option, PTO (up to 24 days per year starting), and 403B with up to a 6% employer match; visti fairview.org/benefits/noncontract to learn more. 

The Epic Environment is seeking a Data Courier Administrator who will be responsible for managing change control processes and coordinating key activities within the Epic Environment. This includes overseeing updates, upgrades, and build migration.  The individual will serve as a liaison between application and technical teams supporting Epic and coordinate the technical aspects of Epic maintenance and support activities involving multiple teams.

• Configure, modify, test and troubleshoot existing programs/software.  Analyze end user data and business needs to recommend changes and optimize of program/system performance. Develop deep application knowledge within specified focus areas.  Write and maintain application systems documentation.

• Proactively participates in IT workflow processes including 1) Incident and Problem Management, 2) IT Service Request Management, 3) Change Control Management and 4) IT Project Management.

• Accurately translates business requirements to detail-level system specifications and evaluates against current system capabilities.  Understands workflows with the objective to meet business needs.

• Effectively unit test all code and programs prior to releasing them to the quality assurance team.  Resolve all unit test issues in a timely manner.  Assist the quality assurance team in identifying test cases and in creating/mining test data to enable a thorough test of all deliverables. Provide implementation/production support as required

• Evaluate and understand dependencies between applications to understand if making a change in one application would have a negative impact in another application.  Use knowledge of assigned application(s) to help resolve issues and drive optimal business solutions. 

• Support the implementation planning for application program requirements.  Support the end-user and technical operations staff as required by providing excellent customer service.  Assist senior development staff with the integration of technology within and across areas of IT. 

• Works as a member of an application team as well as with other application and technical teams. Supports multiple concurrent work efforts, educates and coaches other team members, and works with minimal supervision in support of team initiatives.

• Actively participates in creating and implementing improvements to achieve clinical, satisfaction and/or efficiency outcomes.

• Provides ongoing operational system support and resolves escalated issues. Interacts with vendors on problem determination, resolution, issue tracking, upgrades and fixes.

• Participates in after-hours support as determined by IT Leadership

• Managing and coordinating Epic upgrade and update activities
• Coordinating and communicating the Epic environment strategy, including data migration methods and schedules
• Coordinating existing change control processes to include Epic components and build
• Communicating information about Epic environment activities (refreshes/copy-downs, maintenance windows, upgrades, patches) and enforcing proper environment use for build, testing, and training to application and technical teams, and end users
• Participating in Epic change control, upgrade planning, maintenance window planning, and go-live planning committees, including Epic Release Authorization approval process
• Monitoring and optimizing Epic data migration strategies, monitoring data loads, and proper setting of environment controls
• Tracking update and patch levels for each production and non-production Epic environment
• Creating and maintaining documentation for use in Epic infrastructure configuration, maintenance, and upgrade planning
• Updating technical project plans, technical trackers, and other work plans
• Working with technical teams and Epic application to maintain and test downtime and recovery processes
• Use Epic tools for system support and maintenance: Sherlock and Nova

Required

• Bachelor’s degree or combination of education and related work experience
• 3-5 years of IT application experience
• Solid understanding of the Software Development Life-Cycle (SDLC)
• Experience working within EPIC applications and development of EPIC applications, understanding what’s available within the EPIC suite.
• Perform in-depth analyses of workflows, collection data, reported details and other technical components associated with the use of EHR software.
• Effectively able to research within Epic UserWeb to resolve and identify issues/problems within areas of responsibility. Resulting in the ability to resolve issues and recommend innovative solutions to prevent recurrence.
• Demonstrated analytical critical thinking skills for process development or problem resolution.
• Knowledge of healthcare processes and application system coordination.
• Knowledge of database structure and reporting techniques and tools.
• Certification in core applications is required within six months of employment
• Data Courier Administrator Certification

Preferred

• Bachelor’s degree in IT field
• Experience within the Healthcare Industry
• 1-2 years of experience with Epic applications.
• Epic Certifications for Epic roles
• Data Courier Administrator Certification