Epic Senior Application Analyst

The Epic Senior Application Analyst role will provide technical expertise and leadership, including configuring, documenting, testing, modifying and maintaining software applications. Apply specific applications and technology expertise to the specification and design development process. Lead the creation of system and operating documentation. Support all issues that arise within the specific application area. Job functions include configuring applications by translating the business requirements into software specifications.

The Epic Environment team is seeking a Data Courier Administrator who will be responsible for managing change control processes and coordinating key activities within the Epic Environment. This includes overseeing updates, upgrades, and build migration.  The individual will serve as a liaison between application and technical teams supporting Epic and coordinate the technical aspects of Epic maintenance and support activities involving multiple teams. In addition, will be supporting and managing the Data Courier automation process.

Utilize expertise to design new and existing applications. Configure code, test and troubleshoot existing programs. Analyze end user data and business needs to assure user-orientation and optimal program/system performance.

Proactively initiates and participates in IT workflow definition and monitoring of processes including 1) Incident and Problem Management, 2) IT Service Request and Task Management, 3) Change Control Management and 4) IT Project Management.

Accurately and efficiently works to provide application workflow and functional analysis, build and configuration, unit and integrated testing, and plans for transition to application ongoing support. Understands workflows with the objective to meet business needs.

Effectively unit test all code and programs prior to releasing them to the quality assurance (QA) team. Resolve all unit test issues in a timely manner. Collaborate with the QA team to identify test cases and create/mine test data to enable a thorough test of all deliverables. Respond to all inquiries and issues in a timely manner as the developed code/program moves through the testing process and ultimately into production. Provide implementation/production support as required.

Evaluate and understand dependencies between applications to understand if making a change in one application would have a negative impact in another application. Use knowledge of assigned application(s) to help resolve issues and drive optimal business solutions.

Maintain up-to-date application knowledge and understanding of how the business uses the applications in their workflows. Partner with the business to gather requirements and goals to drive optimal solutions.

Evaluate, troubleshoot and lead root-cause analysis for production issues and system failures; determine corrective action and improvements to prevent recurrence. Provide implementation/production support as required.

Proactively provide subject matter expertise regarding assigned application(s) to other members of the technology and business teams to ensure quality and minimize impact on other applications and business processes.

Coach and mentor staff regarding technology, methodologies and standards. Proactively share knowledge and collaborate with IT teams to ensure quick and effective responses to customer needs. Maintain up-to-date business domain knowledge and technical skills in software development technologies and methodologies.

Pro-actively participates in creating and implementing improvements to achieve clinical, satisfaction and/or efficiency outcomes.

Provides ongoing operational system support and resolves escalated issues. Interacts with vendors on problem determination, resolution, issue tracking, upgrades and fixes.

Participates in after-hours support as determined by IT Leadership

Patient Centered: Provide services centered on the needs and safety of our patients and families.

Additional Job Expectations:

• Managing and coordinating Epic upgrade and update activities
• Coordinating and communicating the Epic environment strategy, including data migration methods and schedules
• Coordinating existing change control processes to include Epic components and build
• Communicating information about Epic environment activities (refreshes/copy-downs, maintenance windows, upgrades, patches) and enforcing proper environment use for build, testing, and training to application and technical teams, and end users
• Participating in Epic change control, upgrade planning, maintenance window planning, and go-live planning committees, including Epic Release Authorization approval process
• Monitoring and optimizing Epic data migration strategies, monitoring data loads, and proper setting of environment controls
• Tracking update and patch levels for each production and non-production Epic environment and servers
• Creating and maintaining documentation for use in Epic infrastructure configuration, maintenance, and upgrade planning
• Updating technical project plans, technical trackers, and other work plans
• Working with technical teams and Epic application to maintain and test downtime and recovery processes
• Use Epic tools for system support and maintenance: Sherlock and Nova
• Managing and creating automation for the Data Courier process. 

Required Qualifications

Education

· Bachelor’s degree or combination of education and related work experience

Experience

• 5 years of IT application experience
• Strong understanding of the Software Development Life-Cycle (SDLC).
• Demonstrated analytical critical thinking skills for process development or problem resolution.
• Demonstrated working knowledge and expertise of healthcare processes and application system coordination.
• Demonstrated knowledge of database structure and working practice of reporting techniques and tools.
• Experience working within EPIC applications and development of EPIC applications, understanding what’s available within the EPIC suite.
• Perform in-depth analyses of workflows, collection data, reported details and other technical components associated with the use of EHR software.
• Effectively able to research within Epic UserWeb to resolve and identify issues/problems within areas of responsibility. Resulting in the ability to resolve issues and recommend innovative solutions to prevent recurrence.

License/Certification/Registration

· If supporting Epic, certification in core applications is required within six months of employment.

Preferred Qualifications

Education

• Bachelor’s degree in IT field

Experience

• Experience within the Healthcare Industry
• Certifications and experience relative to the role
• Data Courier Administrator
• 2-5 years of experience with Epic applications.

License/Certification/Registration

• Epic Certifications for Epic roles
• Data Courier Administrator Certification

Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: https://www.fairview.org/careers/benefits/noncontract

The posted pay range is for a 40-hour workweek (1.0 FTE). The actual rate of pay offered within this range may depend on several factors, such as FTE, skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization values pay equity and considers the internal equity of our team when making any offer. Hiring at the maximum of the range is not typical.