IT Asset Field Support Analyst

Job Overview

The IT Asset Support Analyst is responsible for managing and supporting IT assets across the organization. This role requires a proactive individual who can take ownership of technical issues, coordinate small projects, ensuring high levels of client satisfaction through effective communication and prompt resolutions.

Responsibilities

• Accountability & Ownership: Take ownership of technical issues related to IT assets, ensuring high levels of client satisfaction through effective communication and prompt resolutions.
• Incident & Request Management: Respond to escalated requests from the Service Desk regarding endpoint devices and IT asset-related issues via telephone, email, and on-site support.
• Asset Deployment & Troubleshooting: Execute or support the imaging, installation, deployment, and troubleshooting of IT assets such as desktops, laptops, mobile devices, printers, and peripherals, including upgrades and replacements, on a project or individual basis.
• Onboarding Support: Manage thorough and timely setup of IT assets for new and existing end-users, ensuring compliance with company standards.
• Collaboration: Coordinate with cross-functional technology teams to troubleshoot, diagnose, and resolve IT asset-related issues promptly, ensuring proper escalation and hand-off when necessary.
• Documentation & Monitoring: Document, track, and monitor IT asset requests, problems, and actions per defined processes to ensure timely resolution and high levels of end-user satisfaction.
• Cabling & Network Support: Provide first-level cabling configuration and support for network and phone issues, including tasks such as punch-downs and cable patching, as related to IT assets.
• Audit Support: Assist with audit activities by providing accurate IT asset records, data, and adherence to established policies and processes.
• Project Coordination: Support small-to-medium IT asset-related projects, ensuring effective planning, execution, and completion.
• Policy Champion: Advocate for and enforce established IT asset management processes and policies across technology teams and business units.
• Technical Guidance and Leadership: Provide technical expertise, documentation, and training to junior team members, ensuring consistent adherence to IT asset management best practices.
• Process Improvement: Contribute to the creation, execution, and maintenance of best-in-class IT asset management processes to ensure timely response, fulfillment, and user satisfaction. maybe
• Strategic Collaboration: Work with management to document and refine IT asset-related processes, procedures, and tools for improved efficiency and effectiveness.
• Continuous Improvement: Offer subject matter expertise and support to enhance IT asset management procedures, anticipate end-user needs, and align with organizational goals.
• On Call: Participate in on-call rotation outside of normal business hours if required.
• Mobile: Responsible for performing work at multiple Fairview sites and transporting equipment, as needed within a scheduled shift.
• Inventory Management: Responsible for tracking and maintaining the inventory at the assigned site.

Required Qualifications

• A.A./A.S. or equivalent work experience with focus on Information Technology/Systems related technical field or equivalent combination of education or experience
• 1 year experience within IT support or
• 1 year experience of hands-on desktop and printer hardware support
• In depth knowledge of desktop/laptop PCs, enterprise printers, and peripherals and good knowledge of computer networking technologies
• Familiar with IT ticketing systems such as Service Now
• Reliable personal transportation to perform work at multiple sites during a scheduled shift
• Ability to work on call, as scheduled.
• Excellent customer service
• Excellent oral and written communication skills
• Excellent prioritization and problem-solving
• Team oriented with excellent interpersonal skills
• Proven ability to act with a sense of urgency while maintaining composure and professionalism during potentially emotional critical situations
• Ability to be accountable for actions and willing to take control of situations
• Detail oriented and able to work in team or individual basis
• Drivers License

Preferred Qualifications

• Bachelor of Science or equivalent work experience with focus on Information Technology/Systems related technical field
• 1 years of working in an enterprise (10,000 users) and/or healthcare environment
• 1 years of experience with hands-on PC repair.
• 1 years supporting iOS and Android
• 1 years of working with Cisco IP Telephones
• 1 years of experience working with user accounts in Active Directory
• Experience managing small inventory of equipment
• Experience planning and executing small initiatives/projects
• Competent in Visual Basic or PowerShell
• Microsoft Certified Professional (MCP)
• Mobility
• A ; Network

 

Benefit Overview

Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: https://www.fairview.org/careers/benefits/noncontract

Compensation Disclaimer

An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical.
EEO Statement

EEO/AA Employer/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status

Qualifications:

$26.06-$36.79 / Hourly

Salary : $26 - $37