Patient Registration - Maplewood Specialty Clinic

M Health Fairview has an immediate opening for a Patient Registration Specialist at the Maplewood Specialty Clinic located in Maplewood, MN. Join M Health Fairview, the largest healthcare system in the state! The M Health Fairview Maplewood Specialty Clinic is a growing and collaborative clinic. Our clinic hours are 7AM to 6PM Monday - Thursday and 7AM - 5PM on Fridays, so no evenings, weekends, or holidays. This provides an excellent work life balance!

This is a 1.0 FTE (80 hours per two week pay period) opening and is benefits-eligible.

The tentative schedule for this opening is Monday - Friday 8AM to 4:30PM, subject to change based on clinic needs.

M Health Fairview offers a competitive benefits package including medical/dental, 401k/403b with employer match, tuition reimbursement, and PTO. For details, please visit our benefits page by clicking here

Our Patient Registration crew greets and welcomes patients into the clinic. The verify, register and schedule patients with accurately and efficiently. This includes verifying insurance and demographic information. This team also reviews and maintains patient accounts, secures financial arrangements on self-pay balances prior to and during patient appointments, and researches and facilitates patients questions and concerns.

• Verifies patient insurance coverage, eligibility, contract group number, effective dates and coverage, accurate insurance, and billing address.
• Advises patients of insurance coverage co pays or self-pay policy and documents in patients account for front desk staff.
• Monitors patient balances on patients accounts and alerts patients of outstanding balances to ensure appropriate financial arrangements.
• Actively participates in crafting and implementing improvements.
• Answers in-coming calls from patients or internal team members to assist with patient care when needed
• Schedules appointments for patients with specified clinician according to scheduling guidelines and availability actively trying to accommodate all involved

Preferred

• Completion of medical terminology course or equivalent experience and education preferred.

Those who excel in this role:

High standard of creative prioritization skills and priority setting. Shown focus on customer service/patient service with every interaction. Excellent public relations and interpersonal/communication skills. Work as an effective team member to deliver outstanding care. Ability to use appropriate computer applications. Capable of working independently, demonstrate critical thinking skills. Ability to accept change and empower those around you to engage in ongoing process improvement. A solid understanding of Dignity, Integrity, Service, Compassion and Innovation.

Other Skills We Desire:

• Excellent customer service, public relations and communication skills
• Ability to prioritize and work with a fluctuation in workload while working independently
• Ability to adapt to change and engage in ongoing process improvement
• Flexibility to work at other sites is encouraged

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.