Service Line Manager - Surgical Specialties

M Health Fairview has an immediate opening for a Clinical Service Line Manager to support the M Health Fairview Surgical Specialties clinics located at the Ridges (Burnsville, MN) and Southdale (Edina, MN) campuses. Join M Health Fairview, the largest healthcare system in the state! 

This is a full time, salaried role. This role is eligbie for the Management Incentive Program.

M Health Fairview offers a competitive benefits package including medical/dental, 401k/403b with employer match, tuition reimbursement, and PTO! For details, please visit our benefits page by clicking here!

Summary:

With a continuous focus on high quality patient care, the Manager Service Line is responsible for efficient and fiscally sound operational leadership for the respective program locations within the service line. The Manager will be responsible for day to day site operations and will work in close partnership with hospital administration and service line leadership to ensure goals and objectives are supported through thoughtful planning and implementation. The Manager will oversee accreditation and regulatory requirements, fiscal management, human resources management and collaboration with the Medical Director and service line leadership to develop and implement strategies for the site and system.

Job Expectations:

Acts as a subject matter expert for the program and services provided. Leads improvement efforts and ensures that staff and clinicians are supported and held accountable through consistent expectations. Acts as a liaison between site leadership and system resources/partnerships.

Accountable for continuous improvement and achieving key performance metrics for quality, customer experience, engagement and efficiency.

Responsible for the financial performance of the clinic, including revenue, expense management and provider productivity. Implements corrective actions to ensure financial success of the practice in obtainment of financial targets.

Acts as a subject matter expert as it relates to patient satisfaction data. Understands key drivers and initiates action plans to continuously improve the patient experience. Articulates and leads changes to align system efforts and strategies with service line growth and operations.

Independently, in partnership with Human Resources, manages all human resource activities for employed team members; includes recruitment, on-boarding, staff assignments, recognition, and performance management. Partners with system resources to ensure staff are competent. Ensures employees are orientated to the organization, business unit, site and position. Manages a respectful and healthy work environment for a diverse work force.

Acts as a subject matter expert for quality and regulatory standards. Has the ability to articulate the standards into daily practices, operations, and process improvement efforts as needed. Ensures the work environment is safe and compliant with regulatory standards.

As the major interface between staff and system leadership, proactively identifies barriers to achievement and partners with all parties to develop improvement plans. Identifies barriers to achievement of clinical outcome measures and partners with Medical Directors to develop and implement effective improvement plans.

Required

Education:

Bachelor's degree in Business Administration, Healthcare Administration, or related field

Experience:

At least three years of healthcare experience in complex setting. At least one year of experience leading multi-disciplinary teams of professionals

Preferred

Education

Master’s degree preferred

Other Skills We Desire:

• Excellent customer service, public relations and communication skills
• Ability to prioritize and work with a fluctuation in workload while working independently
• Ability to adapt to change and engage in ongoing process improvement
• Flexibility to work at other sites is encouraged

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.