What are the responsibilities and job description for the Receptionist/Operations Assistant position at Faithful Companion Pet Cremation Services?
Job Description
Job Description
Description : Starting Wage is $20 per hour.
Faithful Companion Pet Cremation Services is searching for a part-time Receptionist / Operations Assistant at our Nashville, TN location for the weekends from 8a-6 : 30p (two 10-hour shifts with ½ hour lunch.) This position could turn into a full-time position for the right candidate. The Receptionist / Operations Assistant position is responsible for a hybrid of services including data entry, managing multi-line phones, and assisting families, while also offering high quality and efficient cremation service.
Faithful Companion is a professional, family owned, customer service focused company that understands that pets are truly family members. We are looking for people who are equally service-minded and who comprehend the great value we have the honor to bring to the families we serve. Our service model is evident in everything we do, including how we serve our Faithful Companion Team Members.
Requirements :
- Be kind, polite, empathetic, compassionate, and attentive to a family’s needs in their time of grief.
- Must be punctual and reliable.
- Professionally responds to questions from clinics or families about our services, the cremation process, and memorial products that we offer. Providing thorough support.
- Work and communicate with dispatch to set up returns, home pickups, family witnesses, and other scheduled items.
- Relay any pertinent and time-sensitive information to the appropriate people / department.
- Keep their workplace, the lobby, and arrangement rooms neat and tidy.
- Must be observant, function independently, and use their time well.
- Must maintain attention to detail while serving multiple families, ensuring an error-free standard.
- Assists in maintaining a clean and presentable state of the crematory facility.
- With provided training, orders and / or creates families mementos.
- Ability to communicate effectively with clients and co-workers.
- Strong organizational skills to manage the entire process.
- Ability to handle multiple tasks simultaneously while maintaining efficiency.
- Must be able to handle deceased pets in a comfortable, professional manner.
- Physical capability to lift up to 75 lbs. and more weight with assistance.
- Must be able to successfully pass a 4-panel drug screen and a background check.
- Must have a cell phone with the ability to call, text and use an app.
- To act ethically at all times.
Salary : $20
