What are the responsibilities and job description for the Customer Service Associate position at Falcon Business?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibilities will include assisting customers with inquiries, processing transactions, and ensuring a positive shopping experience. The ideal candidate will possess strong communication skills and a passion for helping others.
Responsibilities
- Greet customers warmly and assist them with their inquiries in a friendly and professional manner.
- Process sales transactions accurately, including cash handling and credit card processing.
- Conduct product demonstrations to educate customers about features and benefits.
- Maintain knowledge of current promotions, products, and services to effectively sell to customers.
- Assist in stocking shelves and maintaining an organized store environment.
- Handle customer complaints or issues with empathy and professionalism, ensuring resolution to their satisfaction.
- Utilize phone etiquette when responding to customer calls or inquiries.
- Collaborate with team members to achieve sales goals and provide outstanding service.
Requirements
- Previous experience in customer service or retail sales is preferred.
- Strong cash handling skills with attention to detail.
- Ability to conduct product demos effectively to engage customers.
- Experience in a grocery store setting is a plus but not required.
- Bilingual candidates are encouraged to apply as it enhances communication with diverse customers.
- Excellent verbal communication skills and phone etiquette are essential.
- A positive attitude, strong work ethic, and ability to work well in a team environment are critical for success in this role.
Join us in creating memorable experiences for our customers while developing your skills in a dynamic environment!
Job Type: Full-time
Pay: $21.00 per hour
Shift:
- Day shift
Work Location: In person
Salary : $21