Background check will be required
Restaurant (Department) Manager :
ROLE PURPOSE :
Responsible for managing all aspects of a specific department(s) within the restaurant including the selection, development and performance management of restaurant Team Members, optimizing profits and increasing sales.
KEY RESPONSIBILITIES & ACCOUNTABILITIES :
- Manage all areas of operations for a specific department including marketing and human resources, while ensuring the Company’s standards of quality, service and operations are
- Manage operations during scheduled shifts that include daily decision-making, staff support, scheduling, planning while upholding standards, product quality and
- Frequently interacts with Guests to ensure they receive the Fridays Service Style experience; follow up on any issues and complaints they may
- Follows the Bubble Theory to proactively run a shift and anticipate Guest
- Follows the Hamburger Stand Theory, ensuring that the restaurant and staff are set up for an outstanding
- Ensures all newly hired Team Members follow and complete their appropriate training plan, including required paper and electronic paperwork (tip credit notices included where applicable).
- Maintain an accurate and up-to-date manpower plan of Department staffing
- Prepares schedules and ensures that their department is staffed for all
- Use the Fridays Recruiting Toolkit process to interview hourly Team Members, ensuring Team Members hired are fit with Fridays with
- Staff, train and develop their department’s hourly Team Members through ongoing feedback and coaching, establishment of performance expectations and by conducting performance reviews on a regular
- Identify operational opportunities to build sales and control costs; develop and implement plans to address opportunities (i.e., R&M, marketing).
- Perform liquor, wine, and beer check in to ensure proper
- Ensure proper security procedures are in place to protect Team Members, Guests and Company assets, including security of beer walk-in, liquor room, store room, freezer and
- Prepare end of shift reports.
- Directly supervise Team Members, coaching, correcting behaviors as needed, and providing recognition to continuously improve
- When acting as Manager on duty, oversee all of the restaurant’s operations and conduct root cause analysis as needed to guarantee operational efficiency and an excellent Guest
- Ensure great food is served to every Guest through managing all Team
- Manages inventory efficiently, accurately, and in a cost-effective
- Fosters open communication with BOH and FOH
- Ensure proper security procedures are in place to protect Team Members, Guests and Company
KEY DECISIONS : Makes :
Customer service issuesGuest relations issuesEmployee relations decisions with General Managers or Human Resources input as neededVendor related issuesInfluences :
Team Member hiringTeam Member terminationsSales and service objective strategiesRecruiting strategiesMEASURES OF SUCCESS :
Guest satisfaction scores meet / exceed company standardsAnnual sales dollars achieved compared to budgetMeeting / Exceeding requirements for Ecosure Audit scores for the yearGrow sales to meet or exceed annual sales budgetTeam Member turnover meets company requirementsMeeting Labor BudgetQUALIFICATION REQUIREMENTS :
4-year college degree preferredMinimum of 6 months experience working in a full service restaurantMust be capable of performing all functions and meeting qualification standards for all hourly positionsMust be able to walk and stand during entire shiftFrequent bending and stooping requiredMust be able to lift up to 30 lbsMust be able to read and write EnglishMust be able to hear well amongst loud background noiseCOMPETENCIES :
ASSESSING AND SELECTING TALENT : Effectively identifies and evaluates the talent within the restaurant in order to select individuals that exhibit pride, passion and personality and to build top performing teams.
Helps identify strong team member candidates and “sells” Friday’s in order to get the best talent onUtilizes selection tools and processes as guidelines to effectively assess and hire the right people for theSupports selection decisions by identifying high potential within the team in order to maximize internalIdentifies great talent based on diverse backgrounds, skills, and abilities as well as common passion for the business.Understands where individual talent can be best utilized; matches the right people with the rightKnows who top performers are and takes the necessary steps to engage and retainEnsures that new employees are equipped with the proper training and resources necessary to experience success.COACHING FOR PERFORMANCE : Spends time guiding, teaching and providing clear and directed feedback to your team to help them grow and succeed.
Provides ongoing guidance and direction to help team members reach their fullGives honest feedback that is specific, timely and action-oriented.Promptly recognizes and encourages effectiveHelps to develop and execute plans for each team member that maximize strengths and improve weakEnsures team members are given challenging assignments to help them learn new skills that can prepare them for the nextTakes a hands-on approach to developing others by providing clear examples of desired behaviors to ensure understanding.LEADS AND INSPIRES OTHERS : Sets the example for the team by living the TGI Friday’s credo and values; effectively influences and motivates them to reach goals.
Acts with integrity in all dealings; demonstrates consistency in words andDemonstrates genuineness, openness, and approachability and consistently treats all team members and guests with dignity andEffectively manages stress level during difficultDemonstrates the ability to understand and adjust leadership style to fit others’Rallies and harnesses the energy of the restaurant by being present, upbeat andFrequently and genuinely acknowledges and rewards strongTreats all employees in a fair and consistentCOMMUNICATION : Keeps everyone on the same page through frequent information sharing and open dialogue
Encourages open, honest and timely communication among teamFosters frequent dialogue between the FOH and BOH staff.Demonstrates effective listening by being available to team members and responding to needs andCommunicates the “why” behind important goals and initiatives to gain buy-in.Respects the opinions of others; listens to comments and concerns with an openHolds frequent meetings where information is shared freely byTakes advantage of opportunities to engage in one-on-oneMANAGING EXECUTION : Enforces performance standards and follows up relentlessly to ensure accountability for top quality results.
Ensures 100% compliance with standard operatingEnforces high standards and always looks to raise theFollows up regularly to ensure proper execution and offers support and / orHolds team members accountable to meetConfronts sub-par performance directly and holds people accountable for makingMakes tough but necessary decisions in regards toSets clear expectations and goals and holds others accountable for achievingIdentifies and corrects mistakes immediately to provide hands on learningPASSION FOR THE GUEST : Ensures that every action and decision leads to an exceptional guest experience.
Maintains visibility within the restaurant; models exemplary hospitality by engaging regularly with the guests and interacting in a positive, sincereEncourages Team Members to focus efforts and attention on going above and beyond to exceed guest expectations and create repeatEffectively balances guest needs with TGI Friday’s businessUtilizes guest feedback to improve the guestShows awareness of guest needs and expectations; prevents problems before theyFollows up to ensure that guest issues and complaints are addressed and resolvedShows attention to food quality / appearance, ticket times, and the fine details that define the overall guest experience.DECISION MAKING & PROBLEM SOLVING : Thinks problems through, acts with urgency and always keeps the best interests of the brand at heart when making decisions.
Able to digest information quickly, boil it down, and identify relevantFinds root causes in order to develop workable solutions toDraws important connections and considers both short and long-term implications ofRight or wrong – shows the willingness to make the call and accepts responsibility for decisions andEvaluates various solutions to problems before takingActs quickly and decisively when needed based on the need and urgency ofFLEXIBLY ADAPTS AND MANAGES CHANGE : Keeps up with shifting business needs and embraces change in order to drive results and grow the brand.
Responds quickly to changing needs and adapts as necessary to meet newDisplays a positive, confident attitude for tackling new challenges andUnderstands new initiatives and speaks knowledgeably of changes to both FOH and BOHHelps ensure that changes are fully integrated into operations and sustained overEffectively manages daily priorities while keeping track of long-termPerseveres through resistance to change with positive influence and firmMANAGING FINANCIAL RESULTS : Demonstrates an understanding of the financial components of the restaurant operation and how to impact results.
Helps analyze financial profit and loss results, guest satisfaction measures, and other key performanceUses appropriate tools and resources to monitor location’s performance and understands factors that affect success andSupports the DO and GMs initiatives to grow business in theirEnsures consistent quality and execution of food and service in order to help drive the brand and increaseMakes financial needs an important consideration in plans andPI257841895
