What are the responsibilities and job description for the Transportation Underwriting Operations Manager position at Falvey Insurance Group?
Job Description
Job Description
Summary of Position
Falvey Insurance Group (FIG) is seeking a highly skilled and dynamic Underwriting Operations Team Lead to oversee the end-to-end underwriting process, ensuring seamless operations, compliance, and efficiency. This role is pivotal in driving operational excellence and enhancing the customer experience by leveraging technology, improving workflows, and fostering cross-functional collaboration.
Essential Duties and Responsibilities
Underwriting Process Management :
- Oversee the complete underwriting process, ensuring productivity, accuracy, and adherence to company and regulatory standards.
- Collect and review all required documents and data received on new submissions and renewals.
- Communicate with brokers in a timely and professional manner. Following-up with brokers for required application details and vessel information as needed.
Technology and Automation Optimization :
Onboarding and Integration :
Customer Journey Analysis :
Cross-Functional Collaboration :
Knowledge, Skills, & Abilities
Demonstrate effective interpersonal, organizational and presentation skills through both verbal and written communication with the ability to share knowledge and work effectively in a team environment in a professional manner with all level of company staff including management and other departments as well as Company clients.
Ability to work independently and use personal computer, calculator, company automation system and proficiency in various software programs, including but not limited to Microsoft Office and Adobe Acrobat.
Other Requirements
Physical Requirements
Must be able to sit and operate a computer; answer and communicate on a telephone; operate fax and copy machine.
Supervisory Responsibilities
Equipment Used
Computer, telephone, copy machine, postage meter, scanner.
Hours of Operation and Working Conditions
This position supports our marketing efforts internationally. This position's work hours are Monday through Friday 9am - 5pm out of our North Kingstown, Rhode Island office. This position operates under our hybrid schedule of 3 days in the office and 2 days working from home. Of the 3 days in the office, Wednesday and Thursday are mandatory. This position requires occasional flexibility for working additional hours to accomplish project objectives.
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