What are the responsibilities and job description for the Assistant Manager - Investigations Operations position at Fama Technologies Inc.?
Fama is the innovator in online screening that makes hiring great people easy. Combining Fama's groundbreaking AI technology and ability to integrate across the HR Tech stack, the solution compliantly searches over 10,000 online public sources to help companies avoid workplace misconduct, prevent costly legal action and ultimately, make better decisions. By modernizing candidate screening and due diligence, Fama helps organizations, agencies, and investors improve the quality of hires, make the most of each investment and build successful businesses.
Headquartered in Los Angeles, CA, Fama has raised over $30M and is backed by some of the world's leading venture capitalists and institutional investors. We're FCRA, EEOC, and SOC2 compliant, and integrate with major HRIS, ATS, and background check solutions. To learn more, visit Fama.io.
Position Overview :
Are you naturally inquisitive and looking to take the next steps in your career? Do you have a keen eye for driving efficiency, empowering Teams, and delivering Excellence? Have you been an impactful leader and grown a thriving team? Are you ready to be a part of something BIG?
The Investigative Operations Assistant Manager is a pivotal role that demands a blend of research expertise and robust leadership skills. This role involves managing the operational and strategic aspects of a team of Investigative Research Associates, ensuring the delivery of high-quality research reports that meet or exceed established key performance indicators (KPIs). This role will be responsible for fostering an environment of continuous improvement and professional growth among team members.
The Investigative Operations Assistant Manager will also maintain and improve report SLAs, provide data to various stakeholders, oversee personnel management within the team, and work with Fama's customer success team to ensure client happiness.
Who you are :
- Proven track record of leading and mentoring a team of 10 , ideally within a research or production-oriented environment.
- Degrees or significant experience in fields such as English, History, Psychology, Sociology, Liberal Arts, Library Sciences, Criminal Justice, etc., are beneficial.
- Strong ability to communicate effectively across various levels of an organization and with clients.
- Advanced skills in background screening or investigations database research, including boolean searching and using platforms like LexisNexis and PACER.
- Proficient with Google Suite, Microsoft Office, BI tools, and Adobe applications; adept at using digital communication tools for team management.
- Strong cross-functional collaborator, effective and efficient communicator with direct and indirect team members and departments.
- Demonstrates leadership and coaching within fast-paced production environments with metrics, communicating standardized processes, and executing quality assurance deliverables.
What you'll do :
Qualifications :
60,000 - $65,000 a year
The pay range for this position is $60,000 - $65,000 annually. Compensation for this role will depend on various factors, including qualifications, specialized skills, budgetary considerations, labor market conditions and demand, and applicable laws. In addition to base compensation, this role is eligible to participate in our equity incentive and competitive benefits plans.
People are our business. Join a team that celebrates you.
Remote first - Flexible work environment.
Our flexible workplace comes with vacation days, sick days, volunteer time off, and paid parental leave.
Great Financial Incentives. competitive compensation packages, stock options, and generous 401(k) plans with a match.
Employees can access Wellness Programs such as Teladoc, TalkSpace therapy, Peloton, and more for FREE.
We believe that becoming an increasingly diverse, equitable, and inclusive workplace makes us a more successful and resilient organization. We embrace equal opportunity for all applicants and seek to foster and preserve a culture of belonging for our employees. We recognize and appreciate that the more inclusive we are, the better we will function as a team. We are committed to providing equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, gender identity, gender expression, age, marital or family status, disability, military veteran status, and any other status or background.
Salary : $60,000 - $65,000