What are the responsibilities and job description for the Support Services Assistant position at Families, Inc. Counseling Services?
Jonesboro, AR and Surrounding Areas
Floater
Provides back up for Clinical and Administrative Assistants. May include taking patient vitals, medical records, and clerical duties. Travel Required.
Details
- Represent Families, Inc. in person, over the telephone and in the community in a professional manner.
- Request maintenance work and repairs for the clinic.
- Order supplies for the clinic.
- Log out of Mitel phone system for calls to be received at Jonesboro corporate office, check and lock all outside doors, and straighten up and sanitize the lobby before leaving in the evening.
- Other duties as assigned.
- Receptionist Position
- Complete operation of Mitel phone system-answering and transferring calls to the appropriate staff for Jonesboro and outlying clinics.
- Varies reports to complete as assigned.
CA Position
- Completes clinical assistant note in the electronic medical record to include vital signs.
- Enters all concurrent medicines and allergies in the electronic medical record, as applicable.
- Serves as liaison between client and physician for medication questions and refills via the Prescription Inquiry form.
- Obtains PCP referrals Requests PCP Referrals on current clients and notifies CS, MHP, QBHP when the request has not been returned in a timely manner.
- Assist with the re-scheduling and notification of clients when a med clinic is cancelled or re-scheduled.
- Distribute Discharge Instructions, 2 Week Discharge Letters, and PCP Progress Summaries.
- Facilitates Discharges Instructions in client’s electronic medical record, as applicable.
- Maintains necessary quantities of paper forms in designated area.
AA Outpatient/Psych Testing
- Obtains PCP referrals Requests PCP Referrals on current clients and notifies CS, MHP, QBHP when the request has not been returned in a timely manner
- Liaison between the satellite clinics and the Jonesboro corporate office.
- Schedule medication clinics in the electronic medical record to include confirmation notes and the availability of an accurate daily schedule.
- Issue school and work excuses as needed.
- Collect deductible and co-pays, issue receipts for these payments and forward both to the Jonesboro Business Office when requested.
- Obtain accurate and complete Request for Service information (RFS) and follow the RFS through to becoming an active Client or declined RFS within a timely manner.
- Schedule psychological testing appointments in the electronic medical record to include confirmation notes and the availability of an accurate daily schedule.
- Scans, files and maintains paper and electronic filing systems.
- Processes psych testing request for services; maintain psych reports.
- Process daily/weekly department deposits for all clinics as needed.
Requirements
EXPERIENCE
One year of experience in an office environment is required.
Healthcare office environment experience is preferred.
JOB SKILLS
Required: Ability to retain confidentiality and ability to perform several tasks simultaneously. Ability to deal effectively with clients, professionals, and staff.
Preferred: Proficient typing skills, excellent spelling and grammar skills, strong organizational skills, knowledge of Microsoft office software.
