What are the responsibilities and job description for the Front Office Receptionist position at Family Access Center?
Job Description:
Family Access Center is hiring a Front Desk Receptionist join our team supporting and empowering individuals to overcome life's challenges by providing quality services in our Sioux City office.
Responsibilities:
- Exemplify and adhere to the organization values of respect, integrity, service, and empowerment.
- Promote team concept and collaboration throughout the organization and in relationship with community partners and referral sources.
- Knowledgeable of FAC policy and practices.
- Follow NASW Code of Ethics. Models and promotes professional behavior on a continuous basis.
- Knowledgeable about Health Insurance Portability and Accountability Act of 1996 (HIPAA), Public Law 104-19, and follow these processes and procedures.
- Answer incoming phone calls on multi-line phone and transfer as appropriate assuring customers professional needs met.
- Scan, rename and upload all paperwork for file compliance.
- Assure documents are scanned and entered to the EHR within 24 hours.
- Schedule appointments as needed.
- Conduct reminder phone calls for clients as requested.
- Set up new EHR files, following intake procedures.
- Maintain professional writing, intrapersonal skills, and communication skills to internal and external customers including greeting each/all individuals entering the building.
- Work within established FAC policy guidelines and policies and procedures including maintenance of confidentiality and privacy in all aspects of client, staff, and agency information.
- Oversee all aspects of general office coordination by assisting clients and the public in an effective and professional manner.
Education:
- High school or equivalent (Required) and 2 years of Human Service experience
Schedule:
Monday-Friday 10:00am-7:00pm
Benefits:
- 8 Paid Holidays each year
- Flexible schedule
- Paid time off
- Sick Time/Leave
- Health Insurance
- Dental Insurance
- Life insurance
- 401(k)
- 401(k) matching
- Tuition reimbursement
- Referral program
- Other
Job Type: Full-time
Pay: From $14.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $14
