What are the responsibilities and job description for the Bilingual Front Desk Office Coordinator (Spanish) position at Family and Children s Agency Inc?
Family & Children’s Agency (FCA) is a nonprofit human service organization that is committed to increasing the social and emotional well-being of our clients – people throughout Fairfield County. Our Agency builds better lives by offering more than 30 programs that meet needs across all ages, delivering services to more than 13,000 people each year. Our clients reside primarily in Norwalk, Wilton, Darien, Westport, Weston, New Canaan, Stamford, and Greenwich. Our Home Care and Foster Care programs provide assistance to residents throughout Fairfield County, and the Adoption program is both nationwide and international.
Our Mission is to partner with individuals, families, organizations and communities to build better lives.
FCA employees enjoy a wide array of benefits that make up our competitive compensation package. We are proud to offer generous employer contributions to our medical plans, annual tuition reimbursement stipend, employer paid Life & LTD policies, FSA and Dependent Care, 401K with a match and a generous vacation and time off policy to include Martin Luther King Jr Day and Juneteenth! We also offer employee discounts to multiple organizations, events and your cell phone plan. Our benefits don't stop there - we offer an EAP program, summer Fridays and employee appreciation events along with wellness incentives and challenges! FCA is a public service loan forgiveness approved employer!
We are looking for a full-time Bilingual (Spanish/English) Front Desk Office Coordinator to join our Human Resources and Administrative Services team. This position will be supporting our offices in Norwalk, primarily our location on Mott Avenue. This is a full-time in person position from 8:30am – 5pm, responsible for opening the office on a daily basis and therefore reside in a location that the commute will not impact this responsibility.
The Front Desk Office Coordinator presents a positive image for the Agency when greeting all guests, clients, vendors and employees. The Office Coordinator must be knowledgeable about all agency departments and programs and able to appropriately direct calls, inquiries and visitors based on their knowledge. They are also responsible for being aware of the daily happenings of the agency and therefore directing people appropriately as they contact them.
Act as the first impression of the agency and be accountable for ensuring that each person that comes in contact with the reception area is treated with respect and with the highest level of customer service possible. Reports to the Vice President, Human Resources and provide additional support to the HR & Facilities team as needed for agency events or office activities. The ideal candidate will have an interest in working for a social services organization and gaining knowledge of our programming. This is an excellent opportunity for someone who has an interest in working in an administrative role with exposure to all programs and departments or a career in human resources.
- Bilingual, Spanish speaking is required.
- Previous front desk office reception experience or previous position involving heavy phone contact
- Attention to detail, ability to work independently and the ability to multi-task must be demonstrated during interview process.
- Excellent Computer skills
- Ability to multi-task and prioritize with excellent time management skills
- Excellent communication and interpersonal skills, present a positive and professional demeanor.
- Must understand the need for confidentiality as it relates to visitors, clients and employee needs.
- Will be responsible for ensuring that agency policies and protocols are followed as they relate to visitors, safety and security.
- Must have a valid driver’s license and reliable transportation to travel from various office locations in Norwalk, CT.
If you are interested in learning more about how you can join our talented group of diverse employees, please visit our website to view this job posting and apply. To learn more, visit our website and check out our opportunities!
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