Bi-lingual Case Manager

The mission of FCR is to provide a welcoming, inclusive, and safe environment for all survivors of trauma, including those impacted by domestic and sexual violence, substance abuse, bereavement, and other causes. With the understanding that the aim of equality and justice is ongoing, we are committed to modeling diversity, inclusivity, and equity within our organization to reflect the communities in which we serve.

Community based non-profit organization is seeking a passionate, creative, motivated, flexible person for the role of Case Manager withing our Family Support & Stabilization Visitation Center (Brockton and Raynham locations). The Family Support & Stabilization Visitation Program provides case management, advocacy, and “family time” supervised visitation services for children in out of home placement through the Department of Children and Families MA (DCF) and their parents, protecting participants from verbal, emotional and physical abuse and to assist non-custodial parents in having safe, loving, nurturing visits with their child(ren).

Responsibilities

• Support day-to-day Program functioning and structure as assigned in Brockton, and Raynham
• Work collaboratively with Director, Program Coordinator, and staff to address programmatic and administrative areas of concern.
• Provide trauma informed direct services to clients accessing Parenting Time Visitation Services
• Maintain valid certification in CPR and First Aid
• Attend related training and community meetings as directed by Program Director.
• Maintain weekly updated client files, database.
• General office duties: taking/ returning telephone calls, record of all verbal and non-verbal communication; filing/faxing/scanning
• Attend and participate in weekly supervision
• Supervise Parenting Family Time scheduled visits
• Assist in scheduling and monitoring of client transportation providers
• All other duties as assigned by Program Director
• Maintain order and cleanliness of office, visitation spaces and materials

Requirements

• Associates Degree or two years’ experience in related field.
• 3 years of experience with case management and/or working with families of diverse communities (i.e. based on race, ethnicity, sexual orientation, disability, age, gender identity, class, education, immigration status, etc.)
• Ability to deal with crisis situations effectively and calmly
• Ability to be flexible to accommodate immediate program needs
• Ability to work on multiple projects simultaneously
• Availability to work early evenings and one weekend day per week
• Bi lingual in Spanish and/or Portuguese with English proficiency required
• Familiarity with community and social service agencies/resources locally and statewide
• Ability to address conflict and contribute alternative solutions in a direct, constructive and positive manner
• Experience in creatively advocating and providing support to families
• Some knowledge and experience with program development
• Excellent listening/report writing skills
• Knowledge of issues related to child development, substance abuse and Domestic Violence
• Must possess excellent judgment and interpersonal skills and work effectively both as a member of a team and independently.
• Knowledge of Microsoft 365 including Work, Excel and database entry required
• Excellent written and verbal skills; ability to assimilate information and communicate with various community partners and clients.
• Ability to acknowledge and accept further responsibilities and direction of the Program Director and/or the agency Administrative Team
• Must have valid MA Drivers license, clean driving record

Hours

This position is full-time at 35 hours per week. (Tuesday – Wednesday 10-6 and Thursday - Saturday 9:30-5:30) to meet the needs of the communities we serve.

Salary Range: Commensurate with experience - $22-24 per hour

Benefits: Family and Community Resources, Inc. benefit package includes generous earned time policy; Health, Dental and agency sponsored Vision and Life insurance, Tuition Remission Program; Aflac and 403b retirement plan. Excellent supervision, training and supportive work environment provided.

Please send resume and cover letter.

Please put "CASE MANAGER" in the subject line.

NO CALLS PLEASE

For more information and opportunities please visit our website www.fcr-ma.org

FCR is an Equal Opportunity Employer. Qualified applicants are considered for positions without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, status as a disabled veteran or a Vietnam Era veteran or the presence of a disability where otherwise qualified.

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Expected hours: 35 per week

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Every weekend

Ability to Commute:

• Brockton, MA 02301 (Required)

Work Location: In person

Salary : $22 - $24