What are the responsibilities and job description for the Receptionist/Case Manager position at Family and Community Resources, Inc.?
Receptionist/Case Manager
The mission of FCR is to provide a welcoming, inclusive, and safe environment for all survivors of trauma, including those impacted by domestic and sexual violence, substance abuse, bereavement, and other causes. With the understanding that the aim of equality and justice is ongoing, we are committed to modeling diversity, inclusivity, and equity within our organization to reflect the communities in which we serve.
Community based non-profit organization is seeking a passionate, creative, motivated, flexible person for the role of Receptionist/Case Manager. The Receptionist/Case Manage will work with and provide office support, data entry and case management duties to our Visitation, Intimate Partner Abuse Education and Development programs.
Responsibilities
- Providing front desk coverage (answering phones, monitoring answering service portal, checking in clients, etc.)
- Data entry into agency database and server
- Take confirmation calls and notify appropriate staff
- Scanning, uploading, copying and collating agency documents
- Insurance eligibility verification as needed
- Notify the Chief Operating Officer of any building maintenance issues and tracking progress of resolutions
- Filing of client-related documents, copying records, maintaining agency files, including cataloging and storage of closed case files
- Assist during emergency situations
- Perform opening/closing procedures, cleaning and organizing waiting area as needed throughout the day
- Monitor and submit supply order requests to the Chief Operating Officer
- Other duties as assigned
Requirements
- Must have cultural awareness and experience working and interacting with diverse populations
- At least 3 years’ office experience
- Must be able to work independently and as part of a team
- Must be highly organized, reliable and dependable
- Solid understanding of HIPAA, confidentiality and privacy practices is required
- Excellent interpersonal, listening and communication skills, both written and verbal
- Must have excellent computer skills and be proficient in Microsoft Products (Word, Excel, Outlook, Teams).
- Valid Driver’s License and reliable transportation required
Hours
This position is full-time at 35 hours per week (Monday-Friday 9am to 5 pm). Occasional flexibility is required to meet coverage needs.
Salary Range: $21-24 per hour
Benefits: Family and Community Resources, Inc. benefit package includes generous earned time policy; Health, Dental and agency sponsored Vision and Life insurance, Tuition Remission Program; Aflac and 403b retirement plan. Excellent supervision, training and supportive work environment provided.
Please submit a resume and cover letter.
NO CALLS PLEASE
For more information and opportunities please visit our website www.fcr-ma.org
FCR is an Equal Opportunity Employer. Qualified applicants are considered for positions without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, status as a disabled veteran or a Vietnam Era veteran or the presence of a disability where otherwise qualified.
Job Type: Full-time
Pay: $21.00 - $24.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
Work Location: In person
Salary : $21 - $24
