Certified STRTP/Group Home Administrator

JOB TITLE: Certified STRTP/GH Administrator (Shelter Manager)

DEPARTMENT: SB/CFS TSCF

REPORTS TO: Program Director

SALARY RANGE: $30.00 - $36.00

The Family Assistance Program empowers all individuals and families, regardless of age or gender, by providing the knowledge and skills necessary to lead healthy, safe, and fulfilling lives.

GENERAL JOB DESCRIPTION

Under the supervision of the Program Director, the Certified STRTP/GH Administrator is responsible for overseeing the day-to-day operational needs of the Shelter, ensuring the completion of all program objectives, adherence to agency rules and regulations, and the safety and cleanliness of the Shelter at all times.

Under the supervision of the Program Director, the Certified STRTP/GH Administrator is responsible for overseeing the day-to-day operational needs of the Shelter, ensuring the completion of all program objectives, adherence to agency rules and regulations, and the safety and cleanliness of the Shelter at all times. Duties include but are not limited to completing intake and discharge paperwork.

MAJOR DUTIES AND RESPONSIBILITIES

• Mentoring children and teenagers under licensing guidelines (Title 22)
• Oversees day-to-day operational activities, including the development, planning, and implementation of all program components, building operations and maintenance oversight, community monitoring, and all other Shelter activities.
• Through delegation, manages the Shelter supply program by conducting routine inventories, maintaining supply lists, and communicating purchasing needs as appropriate.
• Supervises, through delegation to the Advocate team, all guest activities, ensuring timely responses to questions and concerns are completed by requirements, rules, and regulations.
• Oversees the approval and denial of guest and resident terminations as outlined in the Employee Handbook and coordinates bed assignments, smoke breaks, and other daily Shelter-related routines.
• Ensures new guests receive and understand program requirements, rules, and regulations.
• Understands and reviews grant narratives, outcome metrics, and budgets to prevent programmatic drift.
• Through delegation to the Shelter and Community Advocate team, ensures that all necessary housekeeping tasks are completed.
• Ensures all Shelter and surrounding community issues, including those that foster disharmony, harm to self or others, or criminal activity, are addressed in a professional, appropriate, and timely manner.
• Review all written violations, incident reports, and staff log narratives for appropriateness, completion, and follow-up with guests, staff, Human Resources, and other members of the Leadership Team.
• Document and notify the Program Director, Human Resources, and Chief Operating Officer of all guest concerns, potential workflow issues, and any policy exceptions that could impact program flow and security, as appropriate.
• Maintains knowledge of fire, safety, health, and work standards to ensure a safe and positive environment for all.
• Provides emergency assistance to guests and co-workers as necessary.
• Provides informed Shelter tours as needed to elected officials, funders, donors, and community stakeholders.
• Program Oversight
• Effective communication ensures agency goals and activities comply with Family Assistance Program Board policies, mission, purpose, and core values.
• Ensures that agency programs are available to eligible individuals regardless of their religious beliefs or affiliations, race, color, national origin, disability, or sexual orientation.
• Updates approved forms and manuals as directed.
• Directs available resources under established guidance, policies, and procedures, aligning them with relevant goals and objectives.
• Maintains up-to-date local and regional resource information and disseminates it to staff as appropriate.
• Role models positive, professional behavior, including through appearance and communication with others.
• Recognizes and performs the duties of a mandated reporter as outlined in applicable federal, state, and local regulations.
• Supports community engagement and collaboration by developing relationships with other service providers, including, but not limited to, mental health, medical, county, and other vendors.
• Maintains an updated resource binder that outlines all pertinent mental health, medical, housing, employment, and other resources available to homeless individuals in San Bernardino County.
• Maintains grounds security at all times.
• Ensures that confidentiality and data privacy standards are consistently met or exceeded at all times.
• Attends training to stay up to date on best practice standards and ensures that Hospitality House remains in contract compliance with funders.
• Attends and participates in one-on-one meetings with the Program Director, weekly staff and Leadership meetings, and team building gatherings.
• Serves as liaison between the Family Assistance Program and other social services and/or public safety agencies.
• Oversees the timely collection and entry of data by the Lead and Youth Advocate team.
• Attends community meetings as requested by the Program Director.
• In coordination with the Program Director, Grant Manager, Executive Director, and other members of the Leadership team, develops and oversees department budget.
• Travel between offices, units, and business locations during the workday.
• Other duties as assigned.

KEY COMPETENCIES

CPR Certification

HMIS

Outlook/Email

Zoom/TEAMS

MS Office, Word, Excel, PowerPoint

Experience with Children

40-hour domestic violence training

CAP 360

Crisis Intervention & De-escalation Techniques

Conflict Management

PHYSICAL REQUIREMENTS

The employee must be able to sit and stand for long periods, Handle, grasp, and feel objects and equipment, lift to 50 pounds, reach with hands and arms, extend both arms above the head and/or go below the waist, bend or squat, walk and climb stairs and ladders, hear in a moderately noisy environment, and use a phone or headset for extended periods.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. If accommodation(s) are required, the employee must inform Human Resources by the first week. If accommodation is not needed at the time of employment but becomes necessary later, you must notify Human Resources when it is required.

Work Conditions: Housing Navigators often find themselves in a dynamic work environment that blends office settings with fieldwork. Their workspace is typically equipped with standard office tools and technology, including computers and specialized software to manage client cases and housing databases. The nature of their role necessitates a high level of mobility, as they frequently travel to meet clients, inspect housing options, and liaise with landlords and housing agencies. Work hours can vary, sometimes extending beyond the typical nine-to-five to accommodate client needs or housing deadlines. This role requires a professional yet approachable dress code, striking a balance between office norms and the need to be relatable to diverse client populations. The social environment is collaborative, with interactions not just limited to clients but also involving teamwork with other professionals in social services, legal, and housing sectors. Emotional resilience is crucial, as the job consists of navigating challenging situations to secure housing solutions. Despite these demands, organizations often support a healthy work-life balance, recognizing the importance of well-being in sustaining high-quality service delivery.

MINOR DUTIES AND RESPONSIBILITIES

· Supervises all Shelter day-to-day staffing activities, including training and development, scheduling, and oversight.

· Oversees the development of daily, weekly, and monthly schedules for direct reports, ensuring workloads align with program objectives and minimize unnecessary overtime.

· Ensures Staff performance meets or exceeds program goals and objectives through communication with the Program Director, other members of the Executive Leadership Team, service providers, and external program representatives.

· Facilitates weekly Advocate meetings and direct report one-on-ones, providing informational updates, training, feedback, and opportunities for communication.

· In coordination with the Program Director and Human Resources, the Shelter Program Administrator conducts interviews for all new hires.

· Facilitates shelter-related orientations and trainings.

· Implement disciplinary actions for employee performance improvements and accommodations within the Shelter and Community Advocate team.

· Completes Employee Appraisals as outlined in the Employee Handbook.

· Ensures that direct reports receive and understand shelter-related policies and procedures.

· Flexible schedule to accommodate meetings and events.

• Must be able to pass CPR and First Aid Training
• Pass a physical and a TB Test.
• Pass a background check and be open and honest about any convictions
• Basic computer skills and knowledge of Microsoft Office.
• Must be willing to travel between offices and units during the workday.

· Perform other related duties as assigned.

QUALIFICATIONS FOR THE JOB

Education:

Bachelor’s degree in Social Science, Psychology, or a related field is preferred.

A technical school diploma, certification, or an associate's degree in social work is accepted as equivalent.

Experience:

And/or training or an equivalent combination of education and experience.

Human Services experience dealing with issues unique to homelessness, substance abuse, mental health, and physical disabilities preferred.

Excellent Networking and Social Service skills.

Excellent written and verbal communication skills.

Experience working with clients facing issues with domestic violence, sexual assault, and other violent crimes.

Experience working with those in crisis.

Commitment to providing client-centered, empowerment-based services to victims of crime.

SUPERVISORY RESPONSIBILITIES:

Under Family Assistance Program policies and applicable laws, the Shelter Program Administrator directly supervises a team of up to eight, including six Lead and Youth Advocates, one Outing Coordinator, and an Outreach Advocate/Scheduling Specialist, who are direct reports.

Other:

Bilingual or multilingual abilities are preferred but not required.

Some evening, weekend, and overnight work will be involved

Valid Driver’s License, reliable transportation, and proof of insurance.

Able to pass a background check.

Proof of Auto Insurance and Valid Registration

Have a good driving record (no more than 2 points).

Job Type: Full-time

Pay: $33.00 - $36.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Overnight shift
• Weekends as needed

Application Question(s):

• Do you have a 40-hour Domestic Violence Training Certificate?

Education:

• Bachelor's (Preferred)

Experience:

• Social work: 3 years (Preferred)
• Nonprofit management: 3 years (Preferred)

License/Certification:

• CDL C (Required)

Location:

• San Bernardino, CA 92404 (Preferred)

Security clearance:

• Confidential (Preferred)

Ability to Commute:

• San Bernardino, CA 92404 (Preferred)

Ability to Relocate:

• San Bernardino, CA 92404: Relocate before starting work (Required)

Work Location: In person

Salary : $30 - $36