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Hardware Retail Sales Associate

Family Center Farm & Home
Paola, KS Full Time
POSTED ON 2/18/2025
AVAILABLE BEFORE 5/18/2025

Job Description

Job Description

Essential Duties and Other Responsibilities

  • Provide exceptional customer service.

Greet, assist, and engage with customers helpfully and courteously.

  • Answer incoming phone calls and attend to customers simultaneously.
  • Inform customers of current sales and promotions.
  • Direct customers by escorting them to racks and counters.
  • Complete general housekeeping of the store, including sweeping, mopping, and trash removal.
  • Work with management to arrange and rotate items and displays on the sales floor, keeping merchandise organized and easily accessible to customers.
  • Responsible for organizing, stocking, and restocking shelves with available products.
  • Drive sales by engaging customers, sharing product knowledge, and recommending products.
  • Reinforce safety by identifying unsafe conditions and reporting to management.
  • Promote trust and respect among personnel.
  • Participate in the freight process as needed.
  • Operate the cardboard baler.
  • Exhibit exemplary attendance and punctuality.
  • Comply with company policies and procedures.
  • Perform other duties as assigned.

    • Knowledge, Skills, and Abilities

  • Knowledge of principles and processes for providing exceptional customer service.
  • Knowledge of customer service, sales, and marketing procedures.
  • Knowledge of store procedures and proper use of equipment.
  • Excellent communication and time management skills.
  • The ability to actively look for ways to help people.
  • The ability to act honestly and ethically.
  • The ability to remain calm and react effectively in busy or high-stress situations.

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