What are the responsibilities and job description for the Care Manager (PT) position at Family Connections, Inc.?
I. Core Values
Education: Associate’s or Bachelor’s degree in the Human Service Field or Social Work preferred.
Experience: Lived and/or prior experience working with LGBTQIA youth and two years’ experience providing case management.
Knowledge: Knowledge of community resources, assessments, care plans, progress notes, and computer database systems. Significant knowledge and understanding of LQBTQIA populations, including knowledge of the spectrum of gender identity and transgender issues.
Skills and Abilities: Ability to engage clients; ability to assess and meet client’s needs in the program; completes all paperwork in a timely manner. Strong written and oral communication skills. Has the ability to create a warm, collaborative, non-judgmental therapeutic atmosphere. Has the willingness to work with individuals from diverse backgrounds. Understands professional ethics and issues of confidentiality. Ability to work professionally and collaboratively on a multi-disciplinary team. Has the ability to use a computer database system.
Professional Characteristics: The individual is warm, open, empathic, an attentive listener, self-aware, ethical, creative, organized, flexible, open to criticism, patient, responsible, able to work independently, mature, self-motivated, dedicated, enthusiastic, willing to take on additional tasks and responsibilities, and interested in seeking additional training and skills.
Work Environment/Physical Demands: The individual must possess the ability to perform work that requires frequent standing, bending, reaching, squatting, kneeling, moving, and lifting of up to or more than 50 pounds.
Family Connections is an Equal Employment Opportunity Employer committed to excellence. Employment offers are made on the basis of qualifications and without regard to race, sex, religion, national or ethnic origin, disability, age veteran status, or sexual orientation or other protected classes under the State and Federal law.
- Demonstrates cultural competence through an awareness of and sensitivity towards Agency’s clients’ and coworkers’ cultural and socioeconomic characteristics i.e. is flexible in presentation of profession self, has the ability to “connect” with diverse populations, and has the skills to integrate culture throughout the clinical process with respect to race, color, creed, religion, gender, ethnicity, language, sexual orientation, age, appearance, mental and/or physical capability, etc. (*Culture is defined as membership in a group that has shared values, experiences and beliefs.)
- Is committed to the value of a nurturing family as the ideal environment for a child and believes in the capacity of people to grow and change.
- Works from a strengths-based perspective.
- Understands and works well with other service systems (i.e., schools, community resources, community stakeholders), maximizes resources to assist client.
- Recognizes that consumers come first and responds to consumers appropriately.
- Knows and adheres to all FC Policies and Procedures, participates in either the QI Committee or a Subcommittee and/or keeps abreast of and adheres to QI policies and procedures.
- Values and participates in the Team as a proactive member.
- Respects others’ professional opinions and tolerates a range of feelings.
- Able to give and receive constructive criticism.
- Willing to take on extra work when needed (i.e., when there is a vacancy).
- Performs required tasks according to the program philosophy, policies and procedures.
- Is courteous, approachable, and cooperative towards others and conducts self in a mature, competent, confident, and respectful manner.
- Understands and adheres to confidentiality rights of clients, co-workers, and agency, consistent with HIPAA (Health Insurance Portability and Accountability Act), and protects personal health information in written, verbal and electronic forms.
- Practices self- care has a sense of humor and possesses a healthy work/ life balance important to providing great customer service.
- Ensures the safety & comfort of others by communicating the presence of hazards, injuries, equipment problems or any need for help and knows the emergency evacuation and all other safety policies (universal precautions, etc.).
- In times of crisis is willing to help others and communicates urgent information quickly to supervisor / Team.
- Maintains good attendance (i.e., Maintains FT or PT schedule as contracted, and attendance does not impair or negatively affect the team.)
- Is punctual for client appointments, meetings, etc.
- Meets program productivity requirements.
- Uses good judgment, practices ethical decision-making, and explores all options in problem solving.
- Attends supervision consistently and comes prepared.
- Documents supervision.
- Able to receive feedback and to learn from it.
- Has insight about self (i.e., strengths and weaknesses) and utilizes that knowledge toward growth and change.
- Provide initial case management and needs assessment to all Pride participants.
- Coordinates referrals to outside resources such as substance abuse, and various social service providers as needed for the youth.
- Provide outreach and for engagement with youth and their family.
- Coordinates and plans Safe Space group activities for middle and high school participants.
- Attends all scheduled team meetings, and agency trainings as required.
- Coordinate program services which may include: maintaining LOS and productivity spreadsheets, coordinating with the Coordinator ensuring funding sources have the information necessary and event planning.
- Document and upload documentation into Client Electronic Health Record (EHR) as required.
- Establish and maintain relationships with referral sources.
- Help set up for meals as well as assist with clean-up for groups.
- Assess for safety concerns and notify parent and Coordinator with any concerns.
- Attend staff meetings when scheduled.
Education: Associate’s or Bachelor’s degree in the Human Service Field or Social Work preferred.
Experience: Lived and/or prior experience working with LGBTQIA youth and two years’ experience providing case management.
Knowledge: Knowledge of community resources, assessments, care plans, progress notes, and computer database systems. Significant knowledge and understanding of LQBTQIA populations, including knowledge of the spectrum of gender identity and transgender issues.
Skills and Abilities: Ability to engage clients; ability to assess and meet client’s needs in the program; completes all paperwork in a timely manner. Strong written and oral communication skills. Has the ability to create a warm, collaborative, non-judgmental therapeutic atmosphere. Has the willingness to work with individuals from diverse backgrounds. Understands professional ethics and issues of confidentiality. Ability to work professionally and collaboratively on a multi-disciplinary team. Has the ability to use a computer database system.
Professional Characteristics: The individual is warm, open, empathic, an attentive listener, self-aware, ethical, creative, organized, flexible, open to criticism, patient, responsible, able to work independently, mature, self-motivated, dedicated, enthusiastic, willing to take on additional tasks and responsibilities, and interested in seeking additional training and skills.
Work Environment/Physical Demands: The individual must possess the ability to perform work that requires frequent standing, bending, reaching, squatting, kneeling, moving, and lifting of up to or more than 50 pounds.
Family Connections is an Equal Employment Opportunity Employer committed to excellence. Employment offers are made on the basis of qualifications and without regard to race, sex, religion, national or ethnic origin, disability, age veteran status, or sexual orientation or other protected classes under the State and Federal law.
