What are the responsibilities and job description for the Collections Specialist position at Family First Credit Union?
Family First Credit Union is seeking a full-time Collections Specialist to work at our Saginaw location. The qualified applicant will be responsible for performing collection activities with delinquent member accounts including Visa credit cards, lines of credit, secured loans, vehicle loans, signature loans and real estate loans.
Duties and Responsibilities include the following essential duties; other duties may be assigned.
- Monitors accounts receivable summary for delinquency through related reports on a regular basis.
- Responsible for a portion of monthly, quarterly reporting and maintenance of reports.
- Initiates appropriate collection activity via past due notices, telephone, correspondence, and collection agency efforts.
- Negotiates payment terms with members in accordance with established guidelines to minimize collection agency potential.
- Receives and posts payments and notifies concerned parties of payments received.
- Collaborates with COO and other credit union officers to make decisions on escalated accounts.
- Attends small claims court appointments either in-person or conference calls.
- Notifies customers of non-sufficient fund checks, arranges for an alternative method of payment, and assesses charges to accounts.
- Receives and responds to credit and collection related inquiries in a prompt manner.
- Creates and maintains proper response letters on computer for various incoming correspondence.
- Allows for personal development and growth in skills by accepting regular feedback, training, and mentoring from managers and peers.
- Proactively communicates with team members and leadership.
Knowledge, Skills, and Other Abilities:
- Customer service skills
- Reliability
- Cheerful outlook
- Honesty
- Organization
- Planning skills
- Time management
- Ethical
- Great communicator
- Collaborator and teamwork focus
- High emotional intelligence
- Confidentiality
- Respect of all individuals
- Assertive, not aggressive
- Relationship building
- Awareness of body language and non-verbal’s
- Ability to work in a calm and focused demeanor.
- Professionalism in actions, speech, and dress.
- Meticulous
Job Type: Full-time
Pay: $19.23 - $20.19 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Microsoft Office: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Ability to Commute:
- Saginaw, MI 48602 (Required)
Ability to Relocate:
- Saginaw, MI 48602: Relocate before starting work (Required)
Work Location: In person
Salary : $19 - $20
