Intake Specialist for Family Law Firm

Are you excited about helping people during one of the most difficult times in their lives?

Are you skilled in sales and enjoy working independently but also as a team?

Do you thrive in a fast-paced environment?

Do you have a positive mindset and enjoy being part of a team?

Opportunity:

Join us as an Intake Specialist/Sales Representative at a Family Law Firm, assisting clients facing challenging family law issues in SWFL. Here at Family First Legal Group we are one of the top 500 fastest growing law firms in the nation and one of Inc. 5000’s Fastest-Growing Private Companies in America. We help families in Collier, Lee and Charlotte Counties successfully navigate their Family Law matters (Divorce, Custody disputes, Prenuptial and Postnuptial Agreements, Stepparent Adoptions and much more). And there are countless families that need our continued support. Our team is made up of the most talented legal professionals in the state and we pride ourselves on hiring only the best.

Our Team is seeking an ambitious addition to assist in converting prospective clients into becoming paying clients to allow the legal team to serve their needs. You would serve as the first point of contact for all potential, new or repeat clients helping them sign retainer agreements, pay for services, scheduling them with the legal team and essentially making the hiring process smooth and comforting. We are seeking an individual with exceptional communication and interpersonal skills as the majority of this position requires phone calls and/or face to face interactions with both clients and team members. Our clients need the support of a brilliant communicator and, even more importantly, a great listener.

This powerhouse will need to manage the inherent emotional and high conflict environment of Family Law while providing elite administrative support to our team. Special attention to accuracy and detail is paramount.

Why You Will Love This Job. At Family First Legal Group, our clients aren’t just a number and neither are our employees. Our team is our work family, and our name says it all: Family First! We offer various benefits outside of a standard package, such as currently closing the office every Friday from the months of February through April as a reward to our team for such an amazing year in 2024 (along with the prospect of remaining closed on Fridays if certain benchmarks are hit), a flex day every year during the month of your birthday, unlimited sick time, hybrid-remote work opportunities and more. We have a supportive and collaborative work environment that provides the opportunity for professional growth, development and a positive work-life balance.

Location: Training in person then hybrid in-person and remote

Desired Experience:

We are seeking a full-time, well-rounded, Intake Specialist/Sales Representative. One or more years’ experience in Sales is preferred for this position but not absolutely required. Likewise, experience in the legal field is preferred but not required.

Your track record should demonstrate your ability to lead through both influence and learn through growth. You might be the right candidate for this position if you exhibit the following; ability to work independently, working knowledge of Google and Google Products (Gmail, Google Drive, Google Calendar), as well as Microsoft Word and Excel, and ideally, Lawmatics. You should have a positive mindset, be dependable and a self-starter, a team player with excellent communication skills (written, verbal and interpersonal), ability to set and manage goals, timelines and priorities, a high level of organizational and time management skills to meet deadlines, be an effective communicator with a strong attention to detail.

This role also allows you to make a significant impact in helping families in need in SWFL. Here at Family First Legal Group we pride ourselves on following our Core Values: Mirroring the Law of Non-Resistance, Following the Golden Rule, we believe in Constant Self-Improvement, we embrace the spread of RELENTLESS optimism, we pride ourselves in always being the MOST prepared, and most importantly we believe that we are Better Together.

Job Duties and Responsibilities

• Potential New Client Intake Calls & In Person Meetings
• Outward Client facing interactions representing FFLG and assisting in new client conversions
• Potential new Client follow-up correspondence and Client care assistance: calls, emails, in-person
• Retainer contract drafting, review and management
• Retainer payment processing and payment plan oversight
• Retention and new client onboarding processes
• Ability to prioritize tasks/duties while complying with internal due dates
• Administrative Support Duties
• Gmail, Google Calendar, Microsoft Office Applications, Adobe E-Signature
• Managing payments & related new client transactional record keeping
• Client Relations Management Systems (CRM & Firm Management Software)
• Data Entry Management - Department Reporting

Compensation and Benefits:

The hourly range for this position is negotiable but typically within $18.00-$22.00 per hour, which is accompanied by performance-based bonuses and other incentives. The individuals’ pay, including bonuses and incentives, is based on various factors, including job-related skills, experience, relevant education and training. Additional benefits we supply are 401(k) with employer match, health insurance, dental insurance, vision insurance, life insurance, paid time off, flexible schedules, and the ability to work from home. More details regarding compensation and benefits can be provided at the applicant’s request.

How you know this job is NOT for you: If you are timid, afraid to follow-up, worried what people think of you, conflict avoidant or cry easily then you should NOT apply for this position. You will be miserable, and you will not last. You have to be determined, pig-headed, laser focused and driven on the inside.

Please listen to the interviews with various members of our team on our podcast at:

https://www.familyfirstlegalgroup.com/resources/podcasts/ to see if you like what you are hearing.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Compensation Package:

• Performance bonus
• Quarterly bonus
• Yearly bonus

Schedule:

• 8 hour shift

Application Question(s):

• Why should you be hired for this position?
• Tell us how many times you think is appropriate to follow up with a potential client before they hire?
• How many years of customer service experience do you have?

Ability to Commute:

• Naples, FL 34110 (Required)

Work Location: Hybrid remote in Naples, FL 34110

Salary : $18 - $22