What are the responsibilities and job description for the Help Desk Technician position at Family First Solutions LLC?
About Us
Family First Solutions is dedicated to supporting our clients with care, professionalism, and efficiency. As a growing company, we focus on creating a welcoming environment for both our team and our clients, making sure everyone feels valued and supported.
Job Description
We’re looking for a friendly and dependable individual to be the first point of contact for all client inquiries. As a Help Desk Technician, you’ll handle a variety of tasks, from answering general questions to troubleshooting basic technical issues. Your role is critical in ensuring our clients feel supported and confident when they reach out to us.
Key Responsibilities
- Be the primary point of contact for all incoming calls, emails, and inquiries.
- Provide excellent customer service by addressing questions, resolving issues, and directing inquiries to the appropriate team member.
- Troubleshoot and resolve basic technical or account-related problems.
- Accurately document client interactions and maintain organized records.
- Follow up on client concerns to ensure a resolution has been achieved.
- Collaborate with internal teams to improve customer experience and ensure client satisfaction.
Requirements & Qualifications
- Strong communication and active listening skills.
- A customer-first mindset with the ability to stay calm and positive under pressure.
- Basic knowledge of IT systems and troubleshooting is a plus but not required.
- Exceptional organizational skills and attention to detail.
- Ability to multi-task and manage time effectively in a fast-paced environment.
If you enjoy solving problems, working with people, and creating positive experiences for customers, we’d love to have you on our team—apply today!
Job Types: Full-time, Part-time
Pay: $53,820.00 - $72,540.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- Weekends as needed
Ability to Relocate:
- Henderson, NV 89012: Relocate before starting work (Required)
Work Location: In person
Salary : $53,820 - $72,540
