Help Desk Technician II

Taurean Consulting Group is a 100% Woman-Owned IT Staffing and Project Solutions company built on deep relationships. With over 25 years of experience in Technology Staffing, we match candidates to the culture of an organization as well as required skill sets.

Our client is seeking a IT Help Desk II to join their team. This role is an On-site, 6- months Contract position in Las Vegas, NV.

Successful candidates excel at and enjoy:

• Providing customer service experience through the phone and remotely helping IT queries and support requests.
• Take comprehensive notes on the challenges users are facing, identifying steps for issues resolution, and overseeing the handling of incoming support requests.
• Offering feedback and assistance to the Service Desk Support team on various projects and initiatives.
• Responding to incoming phone calls and delivering remote support and account assistance to company employees.

Your previous experience includes:

• High School Diploma or GED required
• Working experience in a call center, IT Helpdesk, or phone service is required.
• 2 years of technical skills with a troubleshooting mindset.
• Knowledge of JIRA is a plus.
• Proficient in Active Directory, SaaS model applications, and Office 365.
• Understanding of Microsoft Suite, Windows 10, Windows Office, and related.

Salary: $24 p/h

This is an ON-SITE position in Las Vegas, NV.

Where you land in the salary range depends on how well your background and experience meet the requirements outlined in the job posting. Making that first impression on your resume, online profile, and in your interview is a key part of the process. The Taurean recruitment team is dedicated to helping you present your very best self.

Does this sound like the job for you? If so, please apply today! Let's do this!

Not sure this is a fit? We can help! Contact us at 702-529-0378 to speak with one of our consultants about your career path!