What are the responsibilities and job description for the CSR - Customer Service Representative position at Family First Urgent Care?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. This role is essential in providing exceptional client services and ensuring customer satisfaction. The ideal candidate will possess strong communication skills, a keen ability to analyze customer needs, and a commitment to delivering outstanding service. If you thrive in a fast-paced environment and enjoy helping others, we encourage you to apply.
Responsibilities
- Provide excellent customer service by addressing inquiries and resolving issues promptly and effectively.
- Engage in outbound calling to follow up with clients and gather feedback on services.
- Perform data entry tasks accurately to maintain up-to-date customer records.
- Handle cash transactions with precision while ensuring compliance with company policies.
- Analyze customer needs and recommend appropriate solutions or services.
- Communicate effectively with clients, demonstrating empathy and professionalism at all times.
- Support multilingual or bilingual customers by providing assistance in their preferred language when applicable.
- Collaborate with team members to enhance the overall customer experience.
Requirements
- Proven experience in customer service or client services is preferred.
- Strong data entry skills with attention to detail.
- Bilingual or multilingual abilities are a plus, enhancing communication with diverse clientele.
- Excellent verbal and written communication skills.
- Ability to analyze situations quickly and provide effective solutions.
- Experience in sales is advantageous but not required.
- Familiarity with cash handling procedures is beneficial.
- A positive attitude, strong work ethic, and the ability to work well under pressure.
Join us in making a difference through exceptional customer service!
Job Type: Full-time
Pay: $25.00 - $28.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Morning shift
Ability to Commute:
- Dallas, TX 75313 (Preferred)
Ability to Relocate:
- Dallas, TX 75313: Relocate before starting work (Required)
Work Location: In person
Salary : $25 - $28
