What are the responsibilities and job description for the Registration Coordinator I position at Family Health Center?
Position Summary
The Registration Coordinator I greets and checks in patients/clients as they arrive at the clinic and collect and verify patient/client information. They enter patient/client data accurately into the electronic health record system, EPIC. Answering phone calls, assisting callers with inquiries, scheduling appointments, maintaining patient/client confidentiality, and adhering to HIPAA (Health Insurance Portability and Accountability) regulations are a few of the job duties. This position requires you to multitask and provide excellent customer service.
Essential Job Duties:
- (These statements are intended to describe the essential functions and related requirements of persons assigned to this job. They are not intended as an exhaustive list of all job duties, responsibilities, and requirements.)
- Welcome with greetings, patients, and visitors; answers or refers inquiries; maintains the reception area.
- Optimizes patients’ satisfaction, provider time and treatment room utilization by scheduling appointments in person or by telephone.
- Keeps patient appointments on schedule by notifying provider of patient’s arrival, informing provider and patients of delays.
- Comforts patients by anticipating patients’ anxieties; answering patients’ questions.
- Maintains patient accounts by obtaining, recording, and updating personal and billing information; collects and records patient payments.
- Maintains office supplies and equipment by anticipating needed supplies; placing and expediting orders; verifying receipt of ordered supplies.
- Protects patients’ rights by maintaining confidentiality of personal and financial information.
- Maintains operations by following policies and procedures, reporting needed changes.
Secondary Job Duties That May be Reassigned:
- Gets and distributes incoming, outgoing and inter office mail.
- Ensures availability of treatment information by filing and retrieving patient records.
- Helps patients in distress by responding to emergencies.
- Contributes to team effort by accomplishing related results as needed.
Job Specifications:
- Education: High School graduate
- Experience: Knowledge of software applications and administrative and clerical procedures. Proficient in spelling, grammar, punctuation, and other language skills. Proficient in keyboarding, data entry and business writing.
Performance Requirements:
- Mental:
- Attention to detail, multi-tasking, organization, professionalism, and quality focus.
- Physical:
- Sufficiently able to perform essential functions. Visual and hearing acuity.
- Skills & Abilities:
- Communication, Customer Service, telephone, time-management, scheduling, and word processing,
- Working Conditions:
- Clean, well-lighted and ventilated office environment
Note
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
