What are the responsibilities and job description for the Registration Coordinator Lead position at Family Health Center?
Position Summary
Under the direction of the Patient Access Supervisor, the Registration Coordinator Lead will be responsible for assisting with the education and training of the Registration Coordinator 1 Team Members (RC1) who are in positions that are affecting revenue outcomes from the front end of the revenue cycle. The Registration Coordinator Lead must display strong customer service and communication skills for interacting with team members and patients/clients. This position must be able to handle a fast-paced environment while managing many tasks at once. The Registration Coordinator Lead will be required to onboard new RC1s and create a training schedule for them, provide at-the-elbow support in training of new hires and when an Epic upgrade occurs. The Registration Coordinator Lead will be heavily involved in creating workflows and best practices and tip sheets for team members. At times the Registration Coordinator Lead may be required to cover the front desk at a clinic.
Essential Job Duties:
- Be knowledgeable in all FQHC registration requirements: Race, Ethnicity, Sexual Orientation and Gender
- Understand the FQHC FPL Table and how to obtain that information from all patients/clients annually
- Understand how to post any type of payment that comes to the front desk, copayment or payment on an outstanding balance
- Understand workflow and policies for patient financial assistance, outside collection, payment plans, sliding fee schedules, statement workflow
- Understand how registration, benefit collection, authorization/precertification, and referrals have on the success of the revenue cycle
- Understand the process of credentialing and enrollment. Be aware of the payor enrollment status to maximize collections and patient/client satisfaction.
- Responsible for training the cash drawer process and policy and aiding in the resolution of balancing issues.
- Customer Service: Telephone etiquette, how to deal with upset patients, when to get management involved
- Have close working relationship with ambulatory, PB Billing and Cadence EPIC CTs; be engaged and keep communication flowing with them and the Patient Access Supervisor.
- Assist in the development of health center processes and policies in alignment with the Family Health Center strategic goals
- Assist with Paycor Scheduling, including PTO, Call Ins, Early Leaves & Float Scheduling
- Mentor RC1s in day-to-day center activities and responsibilities
- Protect patient’s rights by maintaining confidentiality of personal and financial information
- Maintains monthly audits to ensure paperwork is up-to-date and completed correctly. Also, ensure copayments are collected appropriately.
- Shadows monthly with each RC1 to ensure proper procedure and policies are being followed, providing coaching as needed.
- Report issues with Epic to the Patient Access Supervisor so that issues can be analyzed by the billing team, and they can enter EPIC tickets when necessary
- May be asked to cover for registration staff at Family Health Center locations if the float pool has been exhausted, this should not occur frequently.
- Will be an expert on all things related to registration and will work extremely close with the Patient Access Supervisor and Financial Clearance Supervisor to keep the Coverage Accuracy Training up to date.
- Be proactive in addressing future issues with workflow or processes due to changes or EPIC Upgrades
Secondary Job Duties That May be Reassigned:
The above duties and responsibilities are not an exhaustive list of required responsibilities, duties, and skills. Other duties may be added, and this job description can be amended at any time.
Job Specifications:
a. Education: High school diploma or equivalent required
b. 3-4 years of registration/front desk experience
c. EPIC Cadence experience
d. Knowledge of FQHC registration requirements is preferred.
e. Demonstrated organizational and problem-solving skills.
f. Effective written and verbal communication skills
Performance Requirements:
- Mental:
- Attention to detail, multi-tasking, organization, professionalism, and quality focus.
- Physical:
- Sufficiently able to perform essential functions. Visual and hearing acuity.
- Skills & Abilities:
- Communication, Customer Service, telephone, time-management, scheduling, and word processing,
- Working Conditions:
- Clean, well-lighted and ventilated office environment
Note
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
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