What are the responsibilities and job description for the Chief Operating Officer position at Family Health Centers of San Diego?
Impact Lives, Impact Community
Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care options. Founded by a Latina grandmother / community advocate over 50 years ago in Barrio Logan, FHCSD has grown into one of the largest community health systems in the country. With over 90 sites , over 227,000 patients, and over 1.1 million healthcare visits last year, we provide a wide variety of health care and outreach services to a very diverse patient population. We are proud of our mission, our lasting community impact, and the cultural and individual diversity of our staff.
Family Health Centers of San Diego is looking for a Chief Operating Officer (COO) to work under direction of the President. The COO has operational oversight in planning, directing, coordinating and supervising all aspects of clinic and departmental operations. Responsible for integrating programs and systems to facilitate service delivery, improve efficiency, and enhance patient care. Ensure clinic sites provide efficient and high-quality patient care. Participate in long-term planning, and implementation of services in an increasingly complex regulatory environment.
The COO works with top-level executives to devise strategies and policies to meet the organization's objectives and goals, and reports on the performance of the various departments under the COO's supervision directly to the President and then the CEO and develops high-level reports for senior staff and the Board.
Must be driven to succeed, have the ability to handle multi-priorities; manage the stress of multiple, concurrent demands; proven analytical skills, has an excellent track record with deployment and execution, possess excellent communication and interpersonal skills; and a good steward of the organization's culture and strong community history. Must be familiar with the inner workings of all departments, and possess in-depth knowledge of government regulations, statutes, and operational practices and federally qualified health centers.
Responsibilities :
- Actively monitor clinic and departmental operations to ensure both services and patient care are at the highest level of quality and performance; insert improvement processes when needed.
- Working in a team with top-level executives to devise strategies and policies to meet company goals; strong emphasis on the work of integration of automation and technology throughout all departments.
- Management and supervision of the day-to-day operations of various departments. Ensures prompt hiring of well-trained, qualified, and engaged employees at all times, with a focus on ensuring employees reflect the racial and ethnic composition of our patients and clients.
- Manages with a sense of urgency, all assigned projects and deliverables.
- Ensure the operating policies, procedures and systems at clinic sites are implemented and monitored in support of the company's mission, strategic goals and objectives.
- Managing budgets, hiring and contracting, contract and business negotiations.
- Leads strategic operational initiatives that drive sustainable growth and exceptional care delivery
- Communicate direction to leadership regarding operational activities and strategic initiatives.
- Maximizes space utilization within sites to ensure financial metrics are met or exceeded
- Ensures a top-down focus on quality metrics resulting in achievement of high-performance levels on all HEDIS / UDS quality metrics
- Balances staffing at sites to ensure patient access measures are met and human capital budgeted costs are not exceeded
- Energizes, motivates and develops staff to function at the top of their scope and service delivery abilities
- Analyzing audit reports and formulating improvements to departmental workings.
- Coordinating inter-departmental activities and delegating responsibilities to subordinates.
- Compiling performance reports and reporting to the EMC, President, and CEO.
- Possesses current understanding of and ensures compliance with all laws, government regulations, related statutes, and enforces adherence with standards of oversight entities that include : DHCS, CDPH, DOJ, OIG, DHHS, BPHC, FTCA, NHSC, etc.
- Promotes performance excellence with Joint Commission, NCQA, Licensing, HEDIS and others to ensure attainment of quality metrics at the highest level possible though a systematic process of external evaluation and reviews for completeness and accuracy.
- Represents the company; works to preserve FHCSD's strong reputation among multiple stakeholders.
- Develops key external contacts that ensure success in achieving the goals of FHCSD.
- Focuses on consensus building efforts and the development of strategic planning and achievement of strategic initiatives.
- Monitors company financial and operational performance by measuring and analyzing results, initiating corrective actions, and minimizing the impact of variances.
- Increases revenues and income through proactive attainment of contracts, cost management, fund development and innovative leveraging.
- Updates job knowledge by remaining aware of new regulations, participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.
- Collaborate with the President and CEO in determining the need for new or expanded services and develop and implement plans for the infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of the organization.
- Continuously evaluate employee placement and performance to ensure each clinic / program site has the skills and experience in place for current and future operations.
- Monitor the attainment of goals and budget projections while contributing to the fiscal health of clinic operations.
- Continuously monitor staffing levels, job design, and employee assignments to ensure the overlap of sufficient knowledge and skills through the use of cross-training and succession planning.
- Develop and administer performance management strategies to include measuring appropriate performance standards and metrics.
- Develop and implement operational policies, identify gaps, ensure business operates within the established framework of FHCSD; monitor the adherence of policies and procedures across designated clinic sites.
- Foster a positive, success-oriented, accountable environment within the organization.
- Act as a professional advisor and mentor to new leaders and potential leaders in the organization.
- Utilize LEAN principles and strategies to promote integration of services and continuous process improvement
- Perform other duties as assigned.
Requirements :
Experience / Specialized skills (including Language)
Rewards :
IndAdmin
The successful candidate will have a demonstrated commitment to community medicine and providing culturally competent care to the medically underserved.
In the spirit of pay transparency, we are excited to share the base range for this position, exclusive of fringe benefits.
330,000.00 - $375,000.00
If you are hired at Family Health Centers of San Diego, your final base salary compensation will be determined based on factors such as geographic location, jurisdictional requirements, skills, education, and / or experience. In addition to these factors - we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is what we reasonably expect to pay for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package (more information on our benefits offerings is available here : FHCSD Wellness - Employee Hub (gobenefits.net)
Salary : $100,000
