What are the responsibilities and job description for the Patient Navigator Centralized position at FAMILY HEALTH CENTERS?
PRIMARY ACCOUNTABILITY: Assist medical team with coordination of patient-centered activities.
PRIMARY DUTIES AND RESPONSIBILITIES
Communicates health information to patients, support staff, and team members
Answers patient phone calls, documents and communicates processes in Electronic Health Records (EHR).
Relays appropriate information to the patient and medical team via face to face, phone, mail or documentation in EHR.
Assists medical team with patient education
Monitors and processes voice mail, EHR messaging and email in a timely manner
Coordinate and assure access to identified areas of care necessary for improved patient health.
Assists patients by scheduling appointments, generating referrals, and obtaining prior authorizations.
Assists patients with access by providing insurance enrollment information, and enrollment to the patient portal.
Maintain flow of documents into and out of EHR
a) Triage incoming reports or forms to appropriate recipient for review, action, abstraction or signature
Provide back up for Patient Registration, Schedulers and Interpreting services if needed.
Assist with management of EHR data by obtaining, abstracting, scanning and copying documents needed to complete the daily workflow.
GENERAL DEVELOPMENT
Requires advanced organizational skills, in order to organize co-ordination of multiple internal and external activities for individual patients.
Job duties require the ability to work independently and as part of a team
Job responsibilities require individual development of priorities for effective performance of duties, including re-prioritization in response to changes in circumstances
Employees are expected to determine an effective response to situations encountered within established precedent
Job duties are typically performed in response to workflow or ongoing direction by the medical team.
PROFESSIONAL &TECHNICAL KNOWLEDGE
Possesses a basic level of written and verbal communications skills, computational and computer skills and mathematical knowledge typically acquired through completion of a high school program. The position requires Spanish/English bilingual fluency.
TECHNICAL SKILLS
Ability to prepare basic correspondence and simple reports using computer.
Ability to create, send and manage email.
Ability to access and complete data entry in the Electronic Health Records (EHR) program
Ability to access web-based applications and other computer programs.
Fully functional in use of the Electronic Practice Management (EPM) program.
Ability to use a multi-line phone system.
