What are the responsibilities and job description for the PATIENT ACCESS REPRESENTATIVE position at Family Hospital Systems?
We are seeking Patient Access Representatives to join our Family!
We currently have several PRN positions available.
Locations: San Antonio
Family Hospital Management Company is putting care back in healthcare while keeping patient care close to home. We are committed to providing our community with affordable healthcare options designed to meet an individual’s physical, mental, and social needs so patients can get back to living their best life.
Our industry is always evolving but our values and commitment remains the same - to our patients and to our staff. It is the reason we are called Family Hospital Management Company.
Come join our family helping families.
Welcome to the role of Patient Access Representative! We’re excited to have you on board! As a Patient Access Representative, you will be the first point of contact for our patients and guests. You will be responsible for greeting patients and visitors, verifying and updating patient information, scheduling appointments and answering any questions they may have. You will also be responsible for providing excellent customer service, maintaining accurate records, and ensuring confidentiality of patient information. We are looking for a compassionate, organized, and detail-oriented individual to join our team. If you think you have the right skills and attitude to join us, we’d love to hear from you!
Job Requirements:
- High school diploma or equivalent
- BLS within the first 30 days of employment
- Knowledge of insurance plans and third-party payers
- Ability to work in a fast-paced environment
- Excellent customer service and communication skills
- Proficiency in MS Office and other computer systems
- Ability to accurately enter data into a computer system
- Ability to communicate effectively in person, over the phone, and via email
- Ability to multi-task and prioritize tasks
- Ability to work independently and as part of a team
- Knowledge of medical terminology preferred
- Knowledge of medical coding and billing processes preferred
Job Responsibilities:
- Greet and register patients upon arrival for their appointment
- Verify patient information, such as name, address, insurance details, etc
- Collect copayments and other payments for services rendered
- Assist patients with any questions or concerns regarding their visit • Manage patient scheduling, including making appointments and rescheduling as needed
- Update patient records in the computer system
- File insurance claims and follow up with insurers to ensure payments are received
- Answer incoming calls and direct them to the appropriate department
- Contact insurance companies to verify coverage and obtain authorization for services
- Provide customer service and support to patients and their families
- Work with other healthcare staff to maintain accurate patient information
What we offer *
- Flexible Schedules
- Competitive pay
- Shift Differential
- Generous paid time off (PTO accrual begins on day one)
- Multiple Medical plan options
- Employer paid vision and dental coverage
- Employer provided short term disability, paternity leave, and life insurance
- 401(k) with company match
- Volunteer program
- No out-of-pocket expenses at FHMC facilities – Cage Free Care
*Benefits may vary based on position type and/or level.
*Bilingual preferred*
Evening shift
3pm-12:00am
