What are the responsibilities and job description for the Regional Administrator position at Family Medical Center of Michigan, Inc.?
JOB DESCRIPTION – Regional Administrator
NATURE OF WORK:
The Regional Administrator provides visionary leadership and manages the day to day operations of the assigned Center. The Regional Administrator will manage all aspects of the operational and administrative and reporting needs of the Center, doing so in an effective, efficient and fiscally responsible manner.
REPORTING RELATIONSHIP: CEO
GENERAL DESCRIPTION OF DUTIES:
NATURE OF WORK:
The Regional Administrator provides visionary leadership and manages the day to day operations of the assigned Center. The Regional Administrator will manage all aspects of the operational and administrative and reporting needs of the Center, doing so in an effective, efficient and fiscally responsible manner.
REPORTING RELATIONSHIP: CEO
GENERAL DESCRIPTION OF DUTIES:
(The job description is not designed to cover or contain a comprehensive listing of required activities, duties or responsibilities. Other activities, duties or responsibilities may change or be assigned at any time with or without notice).
ESSENTIAL DUTIES AND RESPONSIBILITIES:
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Ensure that all operations of assigned Center run efficiently. Provide the leadership, management, oversite and vision necessary to ensure that the proper operational, administrative, and reporting systems to effectively manage and grow the organization are in place to ensure financial strength and operating efficiency.
- Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees or delegation of such; planning, assigning and directing direct reports or departmental work; appraising performance; facilitating teamwork, promoting a harmonious work environment; rewarding and disciplining employees; addressing complaints and resolving problems.
- Develop appropriate, comprehensive plans and strategies to accomplish goals and objectives associated with assigned Center. Work with direct reports to develop goals and objectives.
- Assure that personal, individual, departmental and Center goals and objectives are well monitored, adjusted when required and communicated well to all parties necessary for successful completion.
- Works with direct reports to establish departmental performance standards as well as goals and objectives, and monitors operationally.
- Use available data to analyze, monitor, and report statistical information for timely management decisions and as required for federal, state and local agencies.
- Assists with the development of; and is responsible for the management of the operational budget of the assigned Center.
- Participates as directed in the development, execution and annual review of the written policies/procedures governing the services the clinic provides.
- Participates in management team meetings and attends other regular internal and external departmental and assigned committee meetings to discuss progress in meeting various organization goals.
- Works closely with the Chief Medical Officer and Executive Vice President in the direction of clinical services, initiating and implementing operational policies and procedures in the position’s regional responsibilities.
- Assists in the investigation of reports received regarding services.
- Prepares related correspondence and/or documentation and recommends corrective action when necessary in conjunction with Human Resources.
- Delegates authority and responsibility as appropriate.
- Undertakes special projects as directed by the CEO or designee.
REQUIRED KNOWLEDGE AND SKILLS:
The required knowledge and skills listed below is representative of the knowledge, skills, and/or ability required for this position. To perform the job successfully, an individual should demonstrate the following knowledge, skills and abilities.
- Visionary Leadership - Displays passion and optimism; Inspires respect and trust; mobilize others to fulfill the vision; provides vision and inspiration to peers and subordinates.
- Leadership and Managing People - Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates' activities; makes self available to staff; problem solves by identifying issues, facilitates in guiding solutions. Provides regular performance feedback; develops subordinates' skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services; continually works to improve supervisory skills.
- Project Management - Coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.
- Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
- Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
- Oral and Written Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions. Writes clearly and informatively; able to read and interpret written information.
- Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives.
- Change Management - Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results.
- Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
- Business and Fiscal Acumen - Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals. Fiscally responsible. Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources.
- Reporting and Statistical Analysis – Understanding and ability to work with mathematical concepts such as probability and statistical inference, ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations. Generate various reports and organizational data that detail information and substantiate outcomes or project outcomes for data driven decision making.
- Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.
- Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
- Safety and Security - Promotes safety precautions and security measures to ensure the safety of both staff and patients.
- Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
- Dependability - Takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
QUALIFICATIONS:
Master’s Degree in Health Administration, or closely related field.
BSN or MSN with accompanying operations management considered.
A minimum of five (5) years of successful management of all aspects of operational services in a healthcare setting, preferably comprehensive outpatient clinics.
Demonstrated success in increasing practice volume and revenue with successful patient outcome.
STATUS:
This is a FLSA Exempt position
This is an OSHA medium – risk position
This is an ADA negotiable position
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