What are the responsibilities and job description for the Front Desk Receptionist position at Family Medicine Austin?
Ancillary Front Desk Team Member
Location: Clayton Lane, Austin, TX
Schedule: Monday - Friday, 7:30 AM - 4:30 PM
Pay: $18.00 - $21.00/hour
About Us
At Family Medicine Austin, we pride ourselves on delivering patient-centered care with compassion and professionalism. Our team is dedicated to creating a welcoming environment for patients and staff alike. We are currently seeking a warm, friendly, and detail-oriented Ancillary Front Desk Team Member to join our dynamic team at our Clayton Lane location in Austin.
Position Overview
The Ancillary Front Desk Team Member plays a vital role in ensuring an exceptional patient experience. You will be the first point of contact for our patients, handling front office duties with efficiency and professionalism. This position is ideal for someone with a passion for helping others and a strong background in medical front office operations.
Key Responsibilities
· Greet and check in/out patients with a warm and professional demeanor.
· Schedule follow-up appointments and manage daily schedules.
· Collect copays and process payments accurately.
· Verify insurance and update patient records as needed.
· Make outbound phone calls to patients regarding appointments and follow-ups.
· Maintain an organized and clean front desk and lobby area.
· Address patient inquiries and provide excellent customer service.
· Collaborate with medical and ancillary staff to ensure seamless patient care.
Qualifications
· Minimum of 1 year of front office experience in a medical practice required.
· Strong interpersonal and communication skills with a friendly and approachable personality.
· Proficiency in using electronic medical records (EMR) and scheduling systems (experience with eClinicalWorks is a plus).
· Bilingual (Spanish/English) is a plus but not required.
· Ability to multitask and remain calm under pressure.
· Strong attention to detail and organizational skills.
· High school diploma or equivalent required; additional certifications in medical administration are a bonus.
What We Offer
· Competitive pay and benefits
· Comprehensive training and support
· A positive and collaborative work environment
· Opportunities for professional growth
Join Our Team!
If you are a motivated, compassionate professional looking to make a difference in patient care, we’d love to hear from you! Apply today to join our Family Medicine Austin team and contribute to a practice that values quality care and exceptional service.
How to Apply
Submit your resume through really. We look forward to learning more about you and why you’d be a great fit for our team!
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
Salary : $18 - $21