Director of Emergency Services

Family Promise of West Michigan – Director of Emergency Services – Job Posting

Family Promise of West Michigan strives to give parents the hope and encouragement they need to create a better future for their kids and end the cycle of homelessness. Through our prevention, emergency shelter, housing services, homeownership, family stabilization services, and early childhood services, we’ve helped over 2,500 families build a stronger future.

At Family Promise of West Michigan, we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our organization and community stronger. Our culture is the result of our behaviors, our personal commitment, our curiosity, how we collaborate, and the ways that we courageously share our perspectives and encourage others to do the same.  This culture brings us together, allows us to stand out, and empowers all of us to connect, belong, and grow.

Family Promise of West Michigan is seeking a Director of Emergency Services who will be responsible for programs in Emergency Services (Shelter) and Prevention provided by Family Promise of West Michigan.  This role ensures seamless team management, development, program delivery, outcomes, quality controls, and program evaluation for the shelter programs. This position will report to our Chief Programs Officer and will be a full-time non-exempt position that will include supervising program staff and interns.

Family Promise of West Michigan Core Values:

• Has Passion for Mission
• Prioritizes Diversity, Equity, and Inclusion
• Is Dedicated to Hospitality
• Collaborates Intentionally
• Is Hungry, Humble, and Smart
• Assumes Good Intent
• Strives for Excellence and Sustained Impact

Our Ideal Candidate will get to:

Human resource management

• Direct, plan and coordinate the work of the program staff and interns including supervision and evaluation, training and team building
• Ensure adequate and qualified staff to carry out the program activities
• In consultation with the Chief Programs Officer, responsible for the selection, hiring, coaching, and discipline of program employees

Program delivery

• Oversight for the implementation, management, supervision and evaluation of all activities related to shelter, diversion, and emergency services.
• Oversight for the supervision and management of the data management software and data analysis
• Implement and monitor all aspects of service delivery workflow
• Ensure grant compliance in service delivery and documentation
• Analyze trends in the program, identifying issues and developing and recommending solutions to the Chief Programs Officer
• Lead in program development if and when new programs/sites initiate

Local community

• Participate in community tables deemed appropriate
• Advocates for the population we serve at community tables
• Identify community need for existing and new services related to emergency shelter and housing services
• Perform lead staff role with service partners

Work Environment:

• Work is performed on-site, at shelter locations, and remotely as appropriate.
• Lifting of materials of up to 20 pounds may be necessary.
• Job will require working occasional evenings and weekends.

Our Ideal Candidate will have:

• Master of Social Work or related degree (or related work experience)
• Minimum 5 years’ experience in administration/leadership roles related to family services, housing, and program development
• Experience in non-profit sector working with volunteers and donors
• Demonstrates comfort in a faith base organization
• Demonstrate the ability to work with a culturally diverse population

• Understanding of evidence-based program evaluation standards (best practices)
• Demonstrated ability to manage strategic partnerships with community organizations
• Experience with diverse populations
• Must have excellent written and verbal communication skills
• Must be able to work independently, as well as effectively within a team. Must be able to work well with colleagues, board members and volunteers
• Must have strong project-management skills. Must be detail oriented and able to execute projects in a fast-paced, often pressured environment
• Must be proficient in Microsoft Word Office Products
• Must be comfortable working in a faith-based environment
• Must be able to problem solve, provide a strategic vision for program development

Family Promise of West Michigan offers a robust employee benefit package including health, dental, vision, short term, and long-term insurance, 401k plan, and paid time off.

Family Promise of West Michigan is an equal opportunity/affirmative action employer.  Family Promise of West Michigan is committed to recruiting, employing, compensating, and promoting on the basis of qualifications and experience, and without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. 

We maintain a drug-free workplace and perform pre-employment background verification checks.

Go to http://www.familypromisewm.org/home to learn more about us. Resumes can be submitted via the job posting link or by visiting our website. Questions can be directed to Lisa Valk, 616-608-8918, lisav@familypromisewm.org