Residential Monitor (3rd shift: 9p-5a)

Family Promise of Greater Cleveland

Job Title: Residential Monitor

Reports To: Shelter Supervisor

Work Hours: Full-time

FLSA Status: Non-Exempt

Dates Created/Updated: 9/11/2023, 7/1/2024, 1/17/25

Position Overview:

Family Promise of Greater Cleveland is a non-profit agency with a 30-year history of providing services to homeless families in Greater Cleveland. Under the supervision of the

Senior Shelter Supervisor, the Resident Monitor oversees Family Promise clients (families experiencing homelessness) during evening hours, on weekends, and on holidays, as needed. Performs other duties of a similar nature as may be required. Typical schedule will include Saturday and Sunday as well as three week days.

Principal Duties and Responsibilities:

• Is present in the shelter to oversee activities, and to respond to any needs of families that may arise.
• Completes weekly, scheduled, room checks.
• Monitors clients and shelter facility for safety, according to Family Promise guidelines and through a trauma-informed lens.
• Provides support for shelter and community client programming.
• Promotes programming to shelter clients and assists with reduction of barriers to participation.
• Assists volunteers that may be scheduled to bring meals or donations for families.
• Maintains contact with Family Promise professional staff in case of emergency; contacts 911 and implements safety precautions as appropriate.
• Provides report to professional staff on issues that arise during each shift.
• Participates in all required trainings and engages in regular professional development (opportunities identified by staff and supervisor).
• Performs other duties of a similar nature as may be required.

Qualifications:

• Minimum of a high school diploma or GED.

Skills and Knowledge:

• Knowledge of and interest in human services, especially poverty, homelessness, and unemployment.
• Excellent interpersonal skills, including compassion and a sensitivity to social issues.
• Sound judgment and an ability to act quickly and professionally under pressure.
• Ability to work as a team player and support clients and professional staff.

Family Promise is a tobacco, alcohol, and drug free environment.

Family Promise of Greater Cleveland is pleased to be an Equal Opportunity Employer.

Job Type: Full-time

Pay: $15.00 - $19.00 per hour

Benefits:

• 403(b)
• 403(b) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Evenings as needed
• Every weekend
• Holidays
• Night shift
• On call
• Overnight shift

People with a criminal record are encouraged to apply

Application Question(s):

• What roles from your previous job would offer you transferable skills?

Shift availability:

• Night Shift (Preferred)
• Overnight Shift (Required)

Ability to Commute:

• Cleveland, OH 44120 (Required)

Work Location: In person

Salary : $15 - $19