After Care Manager

Job Description/Summary: The After Care Manager will provide ongoing support and advocacy for individuals and families who have secured affordable housing. This role is key in ensuring clients maintain stable housing long-term by offering assistance in landlord mediation, resolving tenant issues, and helping clients navigate challenges that could threaten their housing stability. The After Care Manager will work closely with clients to ensure they have the resources and support needed to thrive in their housing situation, promoting both physical and emotional well-being.

Responsibilities:

• Provide ongoing case management, across two organizations - Family Promise of Greater Rochester and Roc ACTS, to individuals and families who have secured housing through affordable programs, assisting them in maintaining stable living situations.
• Case conference with the Housing Search Navigators to ensure seamless transition once permanent housing has been secured.
• Serve as the primary point of contact for clients experiencing difficulties in their housing, including financial challenges, eviction risks, or interpersonal conflicts with landlords or neighbors.
• Offer counseling and guidance to clients regarding tenant rights and responsibilities, including how to address issues with landlords, maintenance, and lease violations.
• Act as a mediator between tenants and landlords when disputes or issues arise, working to resolve conflicts and prevent eviction.
• Advocate on behalf of tenants to secure reasonable accommodations or resolve tenancy-related challenges, such as rent payment issues, lease violations, or property maintenance concerns.
• Assess situations quickly, identifying potential risks to housing stability, and create an action plan for intervention and resolution.
• Maintain accurate and confidential client records, including intake forms, housing search progress, and referral documentation through FPForce, Google Drive, or any electronic records system required by grantor. Track outcomes using provided reporting tools.
• Maintain a comprehensive knowledge of local, state, and federal affordable housing programs, including public housing, Section 8, etc.
• Maintain relationships with local housing authorities, landlords, and property owners to stay informed about housing policy, local resources and best practices in housing stabilization to ensure clients' needs are met.
• Screen clients for other social determinants of health and connect clients to other community resources, such as financial assistance programs, utility assistance, health home care management, legal, and health related support.
• Perform other duties as assigned.

Qualifications:

• High School diploma, AA/AS in field of Human Services, and/or lived experience in housing navigation, family and/or individual case management, social services, or a related field preferred.
• Knowledge of affordable housing programs, tenant rights, and fair housing laws is highly desirable.
• Ability to contribute to a creative, collaborative, and respectful environment that promotes teamwork and an anti-racist, community-centered mindset.
• Experience working with diverse populations, including low-income individuals, families, seniors, and people experiencing homelessness or housing instability.
• Ability to maintain confidentiality and adhere to ethical standards.
• A valid driver’s license (if required for local travel) and reliable transportation may be necessary.
• Bilingual (Spanish/English) preferred.

Skills:

• Strong communication skills, both verbal and written, with the ability to explain complex housing processes in an understandable manner.
• Excellent organizational and time-management skills, with the ability to prioritize tasks and meet deadlines.
• Excellent problem-solving skills and the ability to de-escalate tense situations or conflicts.
• Ability to work cooperatively and collaboratively with co-workers, supervisors, organizations, the general public, and offices of local government.
• General knowledge of Monroe County Social Services, referring agencies, and mental health systems.
• Excellent computer skills and knowledge of Google Docs, Word, and Excel.

Job Type: Full-time

Pay: $22.00 - $24.50 per hour

Expected hours: 40 per week

Benefits:

• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

Salary : $22 - $25