Rapid Rehousing Case Manager

Family Promise of Southern Delaware seeks a full-time Case Manager for our new Rapid Rehousing Program. We are an Affiliate of Family Promise, the leading organization dedicated to preventing and ending homelessness for families with children. We seek an organized, compassionate, and motivated teammate to help families quickly transition from homelessness to permanent housing, leveraging Family Promise’s trauma-informed, low-barrier, and housing-first approach. The Case Manager will also assist families in reaching goals they set for themselves, including increasing earning potential, youth-specific goals, and educational goals. You will be responsible for our Rapid Rehousing Program. However, you will be cross-trained on all programs and may assist with them as needed.

Case Manager – Rapid Rehousing

Full Job Description

Reports to: Executive Director

Location: Hybrid. Our office is located at 17527 Nassau Commons Blvd, Lewes DE, 19958. Must be located in the Southern Delaware region and be willing to travel during the day throughout Sussex County to meet clients as needed in the area.

Overall Job Objective:

Rapid Re-Housing (RRH) provides temporary rental assistance to support families in housing with the goal of self-sustainability. The RRH Case Manager will be responsible for promptly assisting families experiencing homelessness in finding housing. The person will work with program participants to eliminate barriers to housing stability, including employment, increasing income, addressing mental/physical health, transportation, childcare, and community engagement. The successful candidate will be able to manage up to 20 family cases at once, build on participants' strengths, develop person-centered service plans, and connect participants with needed resources and services. Creative problem-solving, careful record-keeping, and developing strong community/landlord linkages and relationships will be key.

Job Duties

This position entails the following responsibilities and may include other duties as assigned:

· Assess program participants at program entry to jointly develop a strengths-based, goal-driven action plan that promotes permanent housing and self-sufficiency in the future.

· Identify participant strengths and barriers to stability to help ensure proper housing options.

· Work with participants to locate and secure appropriate housing; assist with landlord negotiations, housing applications, and leases when needed; advocate with landlords for prospective tenants.

· Develop a referral network of services and supports that assist with housing retention, including linkages for warm handoffs to specialists in employment, transportation, childcare, social service benefits, substance use issues, mental health, etc.

· Provide comprehensive case management support to program participants and ensure services are individualized, culturally competent, family-focused, goal-driven, strengths-based, and appropriate.

· Match program participants to appropriate housing options, always considering their needs and ability to generate income.

· Build relationships with program participants to learn their needs, goals, strengths, and barriers to maintaining stable housing. Keep communication channels open and be proactive about problem-solving.

· Maintain records and notes for each participant, track and report participant outcomes in the Client Management Information System (CMIS) and organization database, and provide monthly progress reports to the supervisor.

· Build feasible, sustainable action plans with participants to help them locate and maintain housing and break the cycle of homelessness.

· Prepare program participants for eventual self-sufficiency:

o Build connections with potential employers and training programs.

o Prepare participants for job interviews; assist with building a resume.

o Teach participants budgeting and financial literacy skills.

o Ensure participants possess basic life and home care skills; provide training, if needed.

· Identify and provide outreach to landlords and community organizations to educate them about RRH and related services:

o Locate suitable RRH housing options.

o Build relationships and connections with landlords.

o Serve as a landlord liaison to help mitigate any issues that arise with tenants.

o Work with tenants and landlords to solve issues and prevent eviction.

· Conduct visits in participants’ homes once housed to ensure compliance with lease and program agreements.

· Attend team meetings and training.

Attributes

The RRH Case Manager must be highly motivated, flexible, empathetic, culturally competent, cooperative, and effective in communicating with diverse populations. The Case Manager must understand the challenges connected to homelessness and demonstrate a genuine commitment to supporting low-income families, specifically, those currently experiencing homelessness or at risk of experiencing homelessness.

Qualifications and Competencies

General

· Ability to quickly orient to new assignments.

· Capacity to work with potentially challenging personalities and situations.

· Ability to motivate others and build confidence.

· Ability to multitask and work on multiple projects at different stages.

· Ability to work well with diverse socio-economic and cultural populations, including staff and program participants.

· Capacity to be flexible and patient and to problem-solve creatively.

· Finds satisfaction in helping others, building connections, and changing lives.

· Can present oneself professionally to landlords, community organizations, and clients.

Technical

· Proficiency with Word, Outlook, Excel, and PowerPoint.

· Experience using Zoom, Teams, and other virtual meeting platforms.

· Willingness to learn and use new software as needed, such as CMIS and other databases; adept at keeping clear, detailed, and timely records.

· Experience using Google (Google Drive, Forms, Email).

Communication

· Strong written and verbal communication skills.

· Displays active listening and can build a positive rapport.

Initiative

· Works independently.

· Pursues opportunities to contribute to the organization’s mission and team’s goals.

· Builds community connections.

Interpersonal relations

· Demonstrates cultural competency and sensitivity.

· Interacts with colleagues and clients professionally and shows empathy.

Problem-solving

· Analyzes situations objectively and generates solutions.

Quality assurance

· Attends to detail, follows standard operating procedures, and keeps records up to date.

· Well organized.

Teamwork

· Works collaboratively with team members, takes appropriate action on constructive feedback, and shows respect to all staff and program participants.

Time management

· Respects deadlines, prioritizes multiple and emerging demands and exercises patience with participants who require flexibility or have time-management issues.

· Excels at time management and organization.

· Demonstrates competence in task prioritization and resourcefulness.

· Capable of balancing multiple demands concurrently.

Education Level

Bachelor’s degree required.

At least 2 years of case management experience preferred. Paid or volunteer experience working with people experiencing homelessness or in health and social service settings such as foster care, behavioral health, domestic violence, community health centers, etc. Lived experience of homelessness, trauma, or behavioral health challenges is welcome.

Additional Requirements

• Driver’s License - Must have and maintain a valid state driver’s license.

• Maintain automobile insurance coverage and have access to an automobile.

• May be required to use a personal vehicle for business travel and to transport clients.

Job Type: Full-Time (time

Pay: $45,760 - $52,320 (based on experience)

Benefits:

• Paid time off (how much to start?)
• 401K Match (up to 3%)
• Healthcare stipend
• Professional development assistance and paid time off for professional development activities
• Laptop to be provided
• Cellphone or cell phone stipend to be provided

Schedule:

· Flexible, typically Monday through Friday, with weekends or evenings as needed.

Reviewed:

Signature: ______________________________________________________________ Date: _________________________

Supervisors Signature: ________________________________________________ Date: __________________________

Job Type: Full-time

Pay: $45,760.00 - $52,320.00 per year

Benefits:

• 401(k)
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Evenings as needed
• Weekends as needed

Education:

• Bachelor's (Preferred)

Experience:

• Case management: 2 years (Preferred)

Ability to Commute:

• Lewes, DE 19958 (Required)

Ability to Relocate:

• Lewes, DE 19958: Relocate before starting work (Required)

Work Location: Hybrid remote in Lewes, DE 19958

Salary : $45,760 - $52,320