What are the responsibilities and job description for the Customer Service Representative position at Family Resource Home Care?
Join Our Award-Winning Team at Family Resource Home Care!
We're looking for someone who is passionate about improving the quality of life for our clients and helping them stay safe and independent. Our mission is simple : improve more lives!
What You'll Do
- Handle Inbound Calls : Manage high call volumes, providing efficient and professional support.
- Use Software Effectively : Assist with schedule adjustments, general questions, and basic company information.
- Maintain Schedules : Keep client and caregiver schedules updated and document all conversations thoroughly.
- Support Staffing Efforts : Work with branch teams to aid in staffing needs.
- Evaluate Client Inquiries : Direct and resolve Client Care inquiries appropriately.
- Communicate Schedule Changes : Notify clients and caregivers about updates, cancellations, and shift acceptances.
- Assist Caregivers : Coach caregivers on using Point-of-Care for accurate timekeeping and task completion.
- Ensure After-Hours Coverage : Participate in a team rotation for after-hours on-call needs.
- And More!
Work Schedule
Are You a Good Fit?
What Will We Offer You?
At Family Resource Home Care, we ask a lot of our employees, which is why we give so much in return. In addition to your competitive pay, medical / dental / vision plan, and matching 401(k), we'll shower you with perks, including :
If you're ready to make a difference, we'd love to hear from you!
