What are the responsibilities and job description for the Admissions Navigator position at Family Service and Guidance Center Topeka?
Department : Administrative Support Team Job Status : Full-time
FLSA Status : Non-Exempt Reports to : Administrative Support Manager
Amount of Travel Required : Occasional Positions Supervised : None
Work Schedule : Monday - Friday
ESSENTIAL FUN C TIONS
- Monitor Admissions Phone Line, answering phone live when possible. Respond to voice mails within 24 hours.
- Monitor Admissions email, responding to internal and web requests in a timely manner.
- Receive initial requests for services and determine
- Meet with client and family for registration process.
- Coordinate access to services, including insurance benefit checks and other financial processes.
- Set up Payors correctly in the EMR system as needed.
- Schedules and documents services.
- Monitor Contact Screens by Provider for "Pending" Admissions and follow-up.
- Enter data into the Client EMR, such as demographics, payors, etc., in an accurate and timely manner.
- Handle mailings and other support services, as requested.
- Close client charts when needed.
- Complete contract services for foster care and child welfare.
- Schedule psychological evaluations through internal referrals.
- Provide individualized assistance for School-Based Program admissions.
- Provide weekly updates of the Admissions Clinic Schedule to Team Managers, Crisis, and other Admissions Navigators.
- Admissions Navigator representative meet with Team Managers and Director of Clinical Services to collaborate and maintain procedure stability.
- Work closely with Care Navigators to ensure whole client care.
- Monitor tracking spreadsheets and update as needed.
- Support any grant guidelines and requirements, providing assistance when needed.
- Maintain appropriate channels of communication with Agency staff.
- Provide administrative support team coverage as needed.
- All other duties as assigned by the Administrative Support Manager or designee.
- Comply with Family Service and Guidance Center policies and procedures; take appropriate action to correct any obvious unsafe conditions.
- Travel between office locations may be required.
POSITION QUALIFICATIONS
Education / Licensure :
Experience :
Knowledge / Skills / Abilities :
PHYSICAL DEMANDS
N (Not Applicable) Activity is not applicable to this position.
O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5 hrs. / day).
F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5 hrs. / day).
C (Constantly) Position requires this activity more than 66% of the time (5.5 hrs. / day).
Physical Demands Lift / Carry
Stand (O) 10 lbs. or less (F)
Walk (O) 11 - 20 lbs. (F)
Sit (F) 21 - 50 lbs. (O)
Manually Manipulate (O) 51 - 100 lbs. (N)
Reach Outward (O) Over 100 lbs. (N)
Reach Above Shoulder (O)
Climb (N) Push / Pull
Crawl (N) 12 lbs. or less (O)
Squat or Kneel (O) 26- 40 lbs. (O)
Bend (O) 41 - 100 lbs. (N)
Other Physical Requirements :
WORK ENVIRONMENT
Minimal risk of exposure to aggressive and / or acting out (verbal and physical) children and youth.
Position requires long periods of sitting, continual use of the keyboard and personal computer and / or speaking on the telephone. Ability to perform duties as required in a fast-paced office environment.
