Admissions Navigator

Department: Administrative Support Team Job Status: Full-time

FLSA Status: Non-Exempt Reports to: Administrative Support Manager

Amount of Travel Required: Occasional Positions Supervised: None

Work Schedule: Monday - Friday

ESSENTIAL FUNCTIONS

• Monitor Admissions Phone Line, answering phone live when possible. Respond to voice mails within 24 hours.
• Monitor Admissions email, responding to internal and web requests in a timely manner.
• Receive initial requests for services and determine
• Meet with client and family for registration process.
• Coordinate access to services, including insurance benefit checks and other financial processes.
• Set up Payors correctly in the EMR system as needed.
• Schedules and documents services.
• Monitor Contact Screens by Provider for “Pending” Admissions and follow-up.
• Enter data into the Client EMR, such as demographics, payors, etc., in an accurate and timely manner.
• Handle mailings and other support services, as requested.
• Close client charts when needed.
• Complete contract services for foster care and child welfare.
• Schedule psychological evaluations through internal referrals.
• Provide individualized assistance for School-Based Program admissions.
• Provide weekly updates of the Admissions Clinic Schedule to Team Managers, Crisis, and other Admissions Navigators.
• Admissions Navigator representative meet with Team Managers and Director of Clinical Services to collaborate and maintain procedure stability.
• Work closely with Care Navigators to ensure whole client care.
• Monitor tracking spreadsheets and update as needed.
• Support any grant guidelines and requirements, providing assistance when needed.
• Maintain appropriate channels of communication with Agency staff.
• Provide administrative support team coverage as needed.
• All other duties as assigned by the Administrative Support Manager or designee.
• Comply with Family Service and Guidance Center policies and procedures; take appropriate action to correct any obvious unsafe conditions.
• Travel between office locations may be required.

POSITION QUALIFICATIONS

Education/Licensure:

• HS Diploma or GED equivalent.
• Must successfully pass the KBI and SRS Central Registry background investigations and all applicable background checks.
• Must possess a valid driver’s license, a good driving record, current auto insurance and reliable transportation.

Experience:

• Must have outstanding human relations skills.
• Must have exceptional verbal and written communication skills and the ability to work with all professional levels of employment.
• Must be able to demonstrate flexibility, along with good organizational and time management skills.
• Dependability and demonstrated ability to assume responsibility with minimal supervision is essential.
• Must have experience using personal computers, proficiency in Microsoft Office Products desirable.
• Required ability to maintain confidential material.

Knowledge/Skills/Abilities:

• Effective communication skills (verbal and written)
• Customer focused (internal and external)
• Team oriented and ability to get along with others

• Excellent listening skills
• Accountability
• Reliability
• Trust/Integrity
• Demonstrates adaptability/flexibility
• Developed time management skills
• Developed organizational skills
• Proficiency in MS Office Suite with ability to learn other software programs as necessary including Electronic Medical Record (EMR)
• Relationship building
• Problem solving
• Attention to detail and accuracy in work

• Ability to be collaborative
• Open to learning and accepting feedback
• Ability to maintain appropriate boundaries and confidentiality
• Strengths based
• Family centered
• Community based
• Culturally respectful

PHYSICAL DEMANDS

N (Not Applicable) Activity is not applicable to this position.

O (Occasionally) Position requires this activity up to 33% of the time (0 – 2.5 hrs. /day).

F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 – 5.5 hrs. /day).

C (Constantly) Position requires this activity more than 66% of the time (5.5 hrs. /day).

Physical Demands Lift/Carry

Stand (O) 10 lbs. or less (F)

Walk (O) 11 – 20 lbs. (F)

Sit (F) 21 – 50 lbs. (O)

Manually Manipulate (O) 51 – 100 lbs. (N)

Reach Outward (O) Over 100 lbs. (N)

Reach Above Shoulder (O)

Climb (N) Push/Pull

Crawl (N) 12 lbs. or less (O)

Squat or Kneel (O) 26- 40 lbs. (O)

Bend (O) 41 – 100 lbs. (N)

Other Physical Requirements:

WORK ENVIRONMENT

Minimal risk of exposure to aggressive and/or acting out (verbal and physical) children and youth.

Position requires long periods of sitting, continual use of the keyboard and personal computer and/or speaking on the telephone. Ability to perform duties as required in a fast-paced office environment.