Shelter Case Manager

Job Description Job Description JOB TITLE : Shelter Case ManagerDEPARTMENT : ShelterREPORTS TO : Shelter Case Management SupervisorSUMMARY : The Case Manager engages the service consumer (client / resident) of an agency program or service in designing and following a goal- orientated plan that will respond to his / her health (physical and emotional), social and environmental needs, and discuss barriers to permanent housing identified through formal assessment or re-assessment interviews. The case manager empowers the consumer to maximize the use of personal and informal resources, links the consumer to community and formal resources as needed, and assures that the resources are the least restrictive and least intrusive possible. The Case Manager acts to ensure that the client obtains : timely access to needed services, appropriate levels of care, and continuity of care and consistent care. The Case Manager will work on site and in the community depending on program needs.DUTIES AND RESPONSIBILITIES : Assists individuals who are experiencing literal homelessness to find and access housing with no housing readiness requirements.Assist with agency Intake and Administrative procedures and provide Case Management services to clients, including but not limited to, comprehensive needs assessment, service planning, service linkages and monitoring, discharge and aftercare / follow-up planning and advocacy.Upon admission, the case manager will evaluate resident barriers to obtaining housing and achieving self-sufficiency and develop a strength-based, person-centered service plan within 7 days with main goal to achieve safe and affordable housing.Complete assessment of each assigned client in order to identify and prioritize basic biopsychosocial needs. This assessment happens within 3 days of admission. Depending upon contractual program requirements and prior training, the Case Manager will arrange assessments.Enter all non-school age children into childcare / preschool services.The Case Manager will work with assigned clients to increase their income, develop a budget, and encourage savings with regards to individual household income and expenses.Case Manager will establish trust with the clients to foster an effective relationship that supports clients’ goals within their service plan.Case Manager may at times, accompany clients to appointments, teach them how to effectively use community resources, and how to advocate for themselves.Assist clients with linkages between service systems, helping clients to access needed services, coordinating multiple services, monitoring and following-up with the client and service providers and by case advocacy when necessary.Provide crisis intervention services for assigned clients and non-assigned clients in emergency situations to ensure the safety and security of all residents, staff, volunteers and visitors.Facilitate and coordinate discharge, aftercare and follow-up plans and services and facilitate a warm hand off to providers.Provide supportive counseling according to clients’ needs within the scope of specific program, project, or service and within range of prior professional training and individual competency. Case manager effects timely referrals of clients as necessary for specialized mental health services, D and A services, psychotherapy, housing, or other pertinent services needed.Develop and maintain professional relationships with other staff, especially at any community-based service sites and with other community service providers.Develop, secure, and coordinate appropriate service for clients including federal, state, and local benefits.Participate as required in resident meetings, committees, process improvements and such.Participate and teach weekly PREP classes with the residents.Identify and participate in regularly scheduled client reviews with supervisor and other key team members and other service providers.Flexibility with work hours in support of crisis intervention, resident meetings, and to ensure two appointments a week with your residents.Act independently and with sound judgement. Utilize supervision for professional growth and quality assurance. Understand and consistently adhere to agency policies, procedures, and practices while carrying out duties promptly and accurately. Contribute proactively to re-consideration and revisions of policies and procedures.Complete and maintain orderly, legible, timely records of services and other documents in narrative or data formats as required by the agency or its contracts. Prepare high quality written drafts of program reports for third parties.Pursue continuing education to maintain and upgrade social service knowledge and practice skills. Use supervision to identify and address professional development needs. Specifically attends to ongoing development of sensitivity to diverse cultural groups, particularly groups served by this position. Housing First , CMTI training, and harm reduction.Understand and observe each client’s rights to privacy and confidentiality as articulated by agency policy and procedures, particularly for special programs, projects, services to which this position is assigned.Utilize trauma-informed practices to serve callers and residents.Performs other related duties as assigned by management.SUPERVISORY RESPONSIBILITIES : This job has no supervisory responsibilities.QUALIFICATIONS : Bachelor's Degree (BA) from four-year college or university, or one to two years of related experience and / or training, or equivalent combination of education and experience.Certificates, licenses, and registrations required : valid driver's license.Computer skills required : HMIS, Credible, ADP, Development Software; Microsoft Office Suite.COMPETENCIES : Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.Attendance / Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.Planning / Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.Visionary Leadership - Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.PHYSICAL DEMANDS AND WORK ENVIRONMENT : While performing the duties of this job, the employee is regularly required to sit, stand, squat, bend at the waist and walk. Employee must be able to lift up to 25 lbs. They must be physically able to react swiftly as the behavior of residents may change without obvious cause, creating, at times, dangerous situations.Specialized equipment, machines, or vehicles used : Be able to drive a 15-passenger van.