Community Based Services (CBS) Manager

Department: Community Based Services Job Status: Full-Time

FLSA Status: Exempt Reports to: Chief Community Based Officer

Positions Supervised: Case Management and others as assigned.

Amount of Travel Required: Occasional

Work Schedule: Monday – Friday, Hours may vary between 7:00am – 7:00pm

Position Summary

The position consists of managing a team of CPST Case Managers. The CBS Manager will assist staff in developing and maintaining caseloads and productivity, along with training staff on how to build/teach skills to clients, while also providing consistent engagement with parents during treatment. This position will also maintain a reduced caseload to allow ongoing clinical experience.

ESSENTIAL FUNCTIONS

• Provides mentorship and supervision to Case Management staff.
• Oversees the day-to-day provision of case management services to clients and ensure all services are in conformity with Licensing Standards, Agency quality improvement, corporate compliance.
• Ensure documentation guidelines and services are performed consistent with establish clinical standards.
• Hires new staff as needed, conducts performance appraisals on current staff and promotes all of the Agency’s employee performance guidelines.
• Coordinates additional training for staff as needed
• Coordinates and monitors the admission, continued care, and discharge of clients within case management services.
• Assists the Chief Community Based Officer in monitoring qualitative and quantitative data and makes recommendations to promote efficiencies and effectiveness of services provided to children, youth and their families.
• Develops and monitors the budget regarding case management, in conjunction with other CBS Mangers and the Chief Community Based Officer.
• Other duties as assigned.

• Provides diagnostic guidance and consultation to CBS staff
• Maintains limited case load

POSITION QUALIFICATIONS

Education/Licensure:

• QMHP licensure required (LMSW, LSCSW, LMLP, LCP, Ph.D., PsyD. or APRN).
• Experience providing services to children, youth/adolescents and families is preferred.
• Two years of supervisory experience preferred.
• Must successfully pass the KBI, DCF and all Central Registry background investigations.
• Must possess a valid driver’s license, a good driving record, current auto insurance and reliable transportation.

Experience:

• Extensive knowledge of community based services for children and youth especially related to the provision of case management.
• Ability to quickly establish rapport with others and to perform services in an ethical manner.
• Ability to work in a multi-disciplinary setting to promote cross team services on behalf of clients.
• Ability to follow written and oral instructions.
• Effective verbal and written communication skills.

Knowledge/Skills/Abilities:

• Effective communication skills (verbal and written)
• Customer focused (internal and external)

• Excellent listening skills
• Leadership
• Accountability
• Reliability
• Trust/Integrity
• Adaptability/Flexibility
• Time Management
• Organizational Skills
• Proficiency in MS Office Suite with ability to learn other software programs as necessary
• Relationship building
• Problem Solving
• Attention to detail and accuracy in work

• Being collaborative
• Open to learning and accepting feedback
• Ability to maintain appropriate boundaries and confidentiality
• Strengths based
• Family centered
• Community based
• Culturally respectful

PHYSICAL DEMANDS

N (Not Applicable) Activity is not applicable to this position.

O (Occasionally) Position requires this activity up to 33% of the time (0 – 2.5 hrs. /day)

F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 – 5.5 hrs. /day)

C (Constantly) Position requires this activity more than 66% of the time (5.5 hrs. /day)

Physical Demands Lift/Carry

Stand (O) 10 lbs. or less (F)

Walk (O) 11 – 20 lbs. (F)

Sit (F) 21 – 50 lbs. (O)

Manually Manipulate (O) 51 – 100 lbs. (N)

Reach Outward (O) Over 100 lbs. (N)

Reach Above Shoulder (O)

Climb (O) Push/Pull

Crawl (N) 12 lbs. or less (F)

Squat or Kneel (O) 26- 40 lbs. (O)

Bend (O) 41 – 100 lbs. (N)

Other Physical Requirements:

Must have sufficient ambulatory capabilities to work with children/youth in the office or community-based settings. This position requires the physical ability to safely restrain children and adolescents exhibiting out-of-control behaviors that threaten the safety of the client or others.

SUPERVISORY RESPONSIBILITIES

The Community Based Services (CBS) Manager is responsible for supervising and managing a team comprising Case Management and others as assigned.

Key supervisory responsibilities include:

Team Leadership

• Provide clear direction and guidance to team members
• Set and communicate team goals and performance expectations
• Foster a positive and collaborative work environment

Performance Management

• Conduct regular performance evaluations
• Provide constructive feedback and coaching
• Identify areas for improvement and implement development plans

Resource Allocation

• Assign tasks and projects to team members based on skills and workload
• Manage team schedules and deadlines
• Ensure efficient use of resources and budget

Decision Making

• Make sound decisions regarding team operations and personnel matters
• Resolve conflicts and address issues within the team
• Contribute to departmental strategic planning

Communication

• Facilitate effective communication within the team and with other departments
• Conduct regular team meetings and one-on-one check-ins
• Report team progress and issues to upper management

Hiring and Training

• Participate in recruitment and selection of new team members
• Oversee onboarding and training of new employees
• Identify and coordinate ongoing training opportunities for team development

Compliance and Safety

• Ensure team adherence to company policies and procedures
• Maintain a safe work environment and enforce safety protocols
• Stay updated on relevant industry regulations and standards

WORK ENVIRONMENT

Office and Community-Based working environment; requires flexible schedule; frequent interruptions occur; expected to deal with individuals in crisis; risk of exposure to aggressive and/or acting out (verbal and physical) children and youth, and exposure to low socioeconomic homes and neighborhoods. Position requires long periods of sitting, continual use of the keyboard and personal computer and/or speaking on the telephone. Position may require the provision of services in an office, client home, and school, virtual or other community setting.