Crisis Case Manager

Department: Crisis Job Status: Full-Time

FLSA Status: Non-Exempt Reports to: ACT Manager

Positions Supervised: None Amount of Travel Required: 30-40%; Shawnee County

Work Schedule: Monday-Friday

Varied hours between 7 am to 7 pm; must be able and willing to adjust work schedules based on their clinical case load and the needs of individual clients.

Position Summary

The Crisis Case Manager is designed to provide medically necessary services, under a treatment plan approved by a qualified mental health provider or clinician skilled in the treatment of mental disorders, to assist the Client in resolving or minimizing the effects of the mental and emotional impairment for which clinical and/or hospital services have previously been provided. The focus on this position is to service youth expediently when there is an identified need through the crisis program. The Crisis case manager provides ongoing support and focuses on connecting with outpatient teams for ongoing treatment.

ESSENTIAL FUNCTIONS

• Provide direct services to serious emotional disturbance (SED) children/youth and their families.
• Provide direct services based on the philosophies and principles of the strengths model.
• Complete required training for position.
• Complete required background checks every two years.
• Work collaboratively with the youth, family, other collaterals and the treatment team to identify treatment goals, objectives and discharge criteria. This includes facilitating the treatment team planning process including the documentation of the individualized treatment plan, developing goals and objectives based upon the strengths assessment, monitoring to ensure the success of the treatment plan (which includes the follow-up with the child/youth and family on appointments and notifying treatment team members of treatment goal attainment), and making changes in the plan when needed. It is expected that this process includes the participation of the child/youth and family and other natural supports and collaterals.
• Ensure collateral contact/update occurrences through phone and written correspondence, face-to-face contacts with other social service agencies, schools, housing, employment resources, medical services and with all FSGC provider staff.
• Promote individual access to medical, social, educational and other needed services. In addition, the service assists with the application for benefits, and the arrangement of transportation to needed services.
• Coordinate services for children/youth as identified in an individual’s plan that has as its objective the assurance of an integrated, comprehensive plan of support and services which includes family members, natural support, and relevant community providers.
• Assist youth and families with crisis planning when appropriate.
• Act as an advocate for children/youth and families that may include assisting the youth and family in accessing the resources needed and additional services.
• Participate in regular Intensive Service Review team meetings to identify gaps in service provision or barriers to accessing necessary services.
• Assist with Reminder Calls
• Participation in meetings for the purpose of case review, case assignments, and individual case planning.
• Complete clinical documentation (progress notes, etc.) in a timely fashion.
• Respect and demonstrate the ability to maintain confidentiality and privacy of individuals and families served.
• Act as an ambassador of Family Service and Guidance Center in the community setting. This may include doing public educational and informational presentations.
• Support/promote the vision and mission of Family Service and Guidance Center and the philosophy of the strength’s perspective.
• Other duties as assigned as qualified and trained for.

POSITION QUALIFICATIONS

Education/Licensure:

• BA/BS degree in human service field or 4 years of education or experience in a human service field.
• Valid driver’s license, current auto insurance, a good driving record and a reliable vehicle are required

Experience:

• Experience working with children and families preferred
• Passion and desire to work with children and adolescents

Knowledge/Skills/Abilities:

• Effective communication skills (verbal and written)
• Customer focused (internal and external)
• Team oriented and ability to get along with others

• Excellent listening skills
• Accountability
• Reliability
• Trust/Integrity
• Demonstrates adaptability/flexibility
• Developed time management skills
• Developed organizational skills
• Proficiency in MS Office Suite with ability to learn other software programs as necessary including Electronic Medical Record (EMR)
• Relationship building
• Problem solving
• Attention to detail and accuracy in work
• Ability to be collaborative
• Open to learning and accepting feedback
• Ability to maintain appropriate boundaries and confidentiality
• Strengths based
• Family centered
• Community based
• Culturally respectful

PHYSICAL DEMANDS

N (Not Applicable) Activity is not applicable to this position.

O (Occasionally) Position requires this activity up to 33% of the time (0 – 2.5 hrs/day)

F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 – 5.5 hrs/day)

C (Constantly) Position requires this activity more than 66% of the time (5.5 hrs/day)

Physical Demands Lift/Carry

Stand (0) 10 lbs. or less (0)

Walk (F) 11 – 20 lbs. (0)

Sit (F) 21 – 50 lbs. (O)

Manually Manipulate (0) 51 – 100 lbs. (O)

Reach Outward (0) Over 100 lbs. (O)

Reach Above Shoulder (0)

Climb (0) Push/Pull

Crawl (0) 12 lbs. or less (0)

Squat or Kneel (0) 26- 40 lbs. (0)

Bend (0) 41 – 100 lbs. (0)

Other Physical Requirements:

Crisis case managers must have sufficient ambulatory capabilities to work with children and adolescents in the office setting. Position may require the ability to use physical holding (MAB) with children and adolescents exhibiting out of control behaviors.

WORK ENVIRONMENT

Office and Community-Based working environment; requires flexible schedule; frequent interruptions occur; expected to deal with individuals in crisis; risk of exposure to aggressive and/or acting out (verbal and physical) children and youth, and exposure to low socioeconomic homes and neighborhoods.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.