PRN Crisis Case Manager

POSITION TITLE: PRN Crisis Case Manager

REPORTS TO: Crisis Services Manager

DIRECT REPORTS: None

FLSA STATUS: Non-exempt; on-call; employment-at-will position.

SCHEDULE: The work schedule for this position is on-call for the duration of shifts that the employee signs up for.

PURPOSE: The Crisis Case Manager supports individuals experiencing mental health crises in community settings as part of a mobile crisis response team, which includes licensed therapists, case managers, and peer support specialists. This role provides timely intervention, stabilization, and connection to appropriate care, either through Kanza’s wraparound services or higher levels of care, such as psychiatric hospitalization. Typical settings include a Kanza office, local hospitals, local law enforcement offices, local schools, or home settings.

COMPENSATION:

The PRN Crisis Case Manager will receive an hourly on-call rate. This amount will be:

• $5.00/hour for every hour scheduled on-call between Monday at 8:00 am through Friday at 4:00 pm.
• $10.00/hour for every hour scheduled on-call between Friday at 4:00 pm and Monday at 8:00 am.
• $15.00/hour for every hour scheduled on-call from 12:00 am to 12:00 am on designated organizational holidays (actual holiday and observed day if different).

The PRN Crisis Case Manager will receive their regular hourly rate for the time that they are actively clocked in and called to work crisis situations during their shifts.

Eligible Benefits

• The PRN Case Manager is eligible for the Employee Assistance Program and 401K benefits.
• The PRN Case Manager is ineligible for health and dental benefits, as well as PTO benefits.

Shift Requirements

• The PRN Crisis Case Manager is required to sign up for a minimum of 16 on-call hours a month.
• PRN Crisis Case Managers are not permitted to sign up for more than 19 on-call hours in any given week. Occasionally, they may be requested to extend their availability beyond this limit. Any hours exceeding 19 must receive prior approval from a supervisor before being worked.
• The PRN Crisis Case Manager may be contacted by their supervisor to cover shifts when other employees call out sick. While they are not required to accept these shifts, any hours they do work in this capacity will count toward the 16-hour monthly requirement.

ESSENTIAL JOB FUNCTIONS:

• Provide crisis stabilization support and observation as part of a crisis team.
• Manage crisis situations effectively using positive approaches and maintain a therapeutic setting while assessing triggers & precursors to symptoms and risk factors to assist in stabilizing their crisis symptoms.
• Demonstrate knowledge of program protocols and behavior management in carrying out suicide precautions, welfare checks, detox protocol, and general treatment models as identified.
• Respond to crisis situations calmly & non-reactively by utilizing non-physical de-escalation techniques to intervene with in crisis in a safe manner to de-escalate situations whenever possible. Assists in facilitating and processing crisis debriefings with individuals after crisis events are resolved.
• Collaborate with medical and law enforcement personnel as needed while protecting confidentiality in accordance with state and federal laws.
• Participate as a member of a multidisciplinary treatment team, working in conjunction with therapists, case managers, peer support specialists, medication providers, and crisis care staff.
• Assist with the admissions, discharges, frequent safety checks, appointments and transport of individuals.
• Follow safety guidelines and provide training when providing observation and support in both the office and community settings to keep the individual, yourself, and other staff safe.
• Complete all paperwork required, (i.e., progress notes, incident reports, timesheets, mileage, etc.) by the end of each shift.
• Timely attendance and punctuality to all scheduled shifts, trainings, supervision etc. Provide appropriate notice and follow program protocol on notification prior to absence and tardiness.
• Establish appropriate and professional boundaries with individuals and community partners Treat individuals and community partners with dignity and respect.
• Consistently demonstrate the ability to work positively and effectively within a team as well as individually.
• Consistently demonstrate effective communication skills with individuals, coworkers and supervisors.
• Assure compliance with program policies and procedures.
• Maintain agency and department training on an annual basis.

The statements contained herein describe the scope of the responsibility and essential functions of this position, but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

SALARY RANGE FOR THIS POSITION: Salary commensurate with experience and Kanza MHGC salary structure.

PRIMARY LOCATION: No office assignment required – Kanza office location is available for use as necessary.

TRAINING REQUIREMENTS:

Before signing up for shifts, PRN Crisis Case Managers are required to complete a minimum of one week (five days) of training. Additional training may be requested by either the supervisor or the employee on an as-needed basis. Training will consist of the following:

• One day of Orientation, which is held from 8:30 a.m. to 5:00 p.m., typically on Mondays. Alternate scheduling can be arranged upon request.
• Four full days of on-the-job training must be completed in 8-hour increments between the hours of 8:00 a.m. and 12:00 a.m. (midnight) on weekdays. Ideally, these four training days should follow the Orientation day consecutively within the same week. However, based on individual needs and availability, the training days may be spread across multiple weeks if necessary.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Bachelor’s degree in human services preferred or with other significant relevant human services experience. Alternatively, four years of education/experience in the human services field.
• Must be at least 21 years of age; Proficient in the English language; Able to pass pre-employment background and drug screening; Have completed or is able to complete within the first 30 days of employment crisis case management and crisis training as required by the State of Kansas.
• Experience working with individuals with Serious Mental Illness (SMI), Serious Emotional Disturbance (SED), or Substance Use Disorders (SUD) is preferred.
• Proficient in the use of computers and electronic health record systems.
• Required to maintain professional boundaries and confidentiality.
• Individuals must be physically capable of operating a company vehicle safely, possess a valid driver’s license, and have an acceptable driving record.

PHYSICAL DEMANDS:

• Remaining stationary, such as standing or sitting, for prolonged periods.
• Consistently moving from one worksite to another to accomplish tasks.
• Adjusting or moving objects up to 10 pounds in any direction.
• Repeating motions that may include the wrists, hands or fingers.
• Communicating with others to exchange information.
• Withstanding outdoor elements such as temperature, participation, and wind.
• Must be able to communicate effectively in person and by telephone, including hearing and responding to alarms, alerts, or emergency calls.
• This position requires the use of a company vehicle. Frequent travel to community outreach settings, such as hospitals or client homes, in the Kanza service region of Brown, Doniphan, Jackson, and Nemaha Counties is required.

WORKING ENVIRONMENT: The environment requires frequent movement around different settings including office, community, and home settings. This position may require the use of a company vehicle for crisis transportation. Crisis Case Managers may be exposed to all low socio-economic homes as well as aggressive situations. CONFIDENTIALITY: All Kanza MHGC employees are expected to maintain the highest level of confidentiality and function within the highest ethical standards by exhibiting exemplary conduct.