Shelter Services Coordinator

Position Title: Shelter Services Coordinator

Reports to: Director of Residential Programs

Status: Full-time, Exempt

Work Site: FSCDV/SAShelter

Summary: The Shelter Services Coordinator will supervise residential staff and oversee assessments, determine eligibility, assist in developing individualized case plans, and link families with community-based housing and service resources.

Responsibilities

1. Manage the day-to-day operations of the DV/SA shelter, including monitoring client access and security;

2. Supervise residential house managers, interns, and direct service volunteers.

3. Establish and maintain a positive and professional environment for clients and staff that is consistent with FSC values and standards.

4. Provide continual training and development for Shelter staff, relief and volunteer workers (i.e., trauma informed care, policy and procedures in accordance with FSC policy).

5. Ensure clients comply with all program guidelines and procedures, and coordinate write-ups and formal warnings with the Director of Residential Programs.

6. Provide case management for shelter and transitional housing clients as needed to include, but not limited to, crisis management, case options counseling, client budgeting, education about domestic violence and sexual assault, linkage to community resources, crisis call management, and victim shelter assessments.

7. Provide crisis intervention services as needed, including determining when it is necessary to involve other staff, administration, or the authorities.

8. Maintain casework system and files, including providing statistical data and other information as needed by the Director of Residential Programs, Analyst, or Deputy Director.

9. Complete monthly audits on Shelter and Exodus case files to ensure compliance with ACADV, ACAR, MACH, ESG, and HUD standards and coordinate the provision of documentation during annual standards review.

10. Assist Director of Residential Programs with monitoring financial assistance and approving payment of expenditures.

11. Assist Director of Residential Programs with daily functions, including but not limited to, addressing client grievances, assessing case management performance, coordinating community meetings and logistics, coordinating hotel stays as needed, and ensuring residential services meet FSC standards.

12. Keep updated on relevant issues and new programs available for homeless and low-income individuals.

13. Conduct or assist staff in conducting intakes, including reviewing required paperwork with new clients, and providing client orientation presentations. Also, answering phones and doors, handling crisis calls, and other duties necessary to maintain efficient residential services.

14. Maintain program knowledge and assist the Director of Residential Programs in coordinating related program grants and reporting requirements.

15. Submit complete and accurate client data, statistical reports, and evaluations, on a timely basis, and comply with other reporting requirements as required by agency policies and procedures.

16. Perform other duties as assigned.

Qualifications

Bachelor’s degree in social work or other social services field with at least five (5) years of experience in residential setting; at least 3 years of supervisory experience preferred.

Knowledge, Skills and Abilities

· Ability to maintain poise and self-control in critical and high intensity crisis situations;

· Ability to communicate with and be sensitive to the needs of people of various backgrounds;

· Knowledge of trauma-informed best practices;

· Motivational interviewing skills;

· Ability to determine and prioritize appropriate victim services;

· Exhibits excellent interpersonal and leadership skills;

· Knowledge of current social and economic problems and the way these problems affect families and individuals;

· Ability to identify and use community resources;

· Ability to focus and prioritize multiple projects simultaneously and meet deadlines;

· Ability to develop and maintain effective working relationships with other agencies and to be cooperative in managing referrals;

· Makes good use of time and acts professionally and responsibly in all work areas;

· Exhibits strong verbal and written communication skills;

· Strong computer skills in current Microsoft 365 applications to include Outlook, Word, Excel, and PPT.

Travel Requirements:

· Ability to travel to regional and national conferences as needed.

· Reliable car and valid Alabama driver's license and automobile insurance required.

Physical Demands:

Ability to climb stairs and lift light boxes and materials as needed.

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Work Location: In person

Salary : $40,000 - $45,000